Melanie Jane Sabucor
@melaniejanesabucor
Aspiring Virtual Assistant with a focus on customer service.
What I'm looking for
Hi, I’m Melanie, an aspiring Virtual Assistant with a strong foundation in General Virtual Assistance and Customer Service. My journey began in September 2017 as a Customer Service Representative, where I honed my skills in providing exceptional customer support and resolving issues efficiently. I am dedicated, efficient, and always eager to learn new skills that contribute to the success of a forward-thinking organization.
In my most recent role as a Customer Care Specialist Advisor II from December 2021 to June 2022, I further developed my expertise in customer satisfaction and service efficiency. I thrive in environments that value collaboration and continuous improvement, and I am committed to delivering high-quality service while adapting to the ever-changing needs of customers. My experience in social media management and graphic design allows me to create engaging content that resonates with audiences and drives brand consistency.
Experience
Work history, roles, and key accomplishments
Customer Care Specialist Advisor II
Customer Care Specialist Advisor II
Dec 2021 - Present (3 years 6 months)
Maintained a positive, empathetic, and professional attitude toward customers. Collaborated with colleagues to improve customer service efficiency and provide valuable feedback. Recommended additional products/services to customers based on their needs.
General Virtual Assistant
Customer Service
Sep 2017 - Present (7 years 9 months)
Provided product/service information and resolved issues through multiple communication channels. Delivered in-depth product knowledge to help customers make informed decisions. Processed customer orders, requests, and complaints, ensuring timely and accurate resolution.
Education
Degrees, certifications, and relevant coursework
Not Specified
Not Specified, Not Specified
The provided text does not contain specific details about Melanie Jane Sabucor's education history, such as the school, field of study, or degree obtained. It primarily focuses on her work experience and skills.
Availability
Location
Authorized to work in
Job categories
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