Kathreen Isabel Pamaus

Provided friendly and professional support to resolve inquiries and issues, quickly identifying solutions to ensure customer satisfaction. Engaged with customers clearly, empathetically, and efficiently, handling multiple interactions while adapting to different challenges.

Helped patients schedule appointments, verify insurance coverage, and address billing inquiries while supporting healthcare providers with administrative tasks. Guided patients through insurance policies, claims processing, and eligibility verification to ensure smooth transactions.

Assisted guests with booking inquiries, cancellations, refunds, and general issues, while also supporting hosts with listing management and policies. Handled complaints, disputes, and escalations, ensuring a smooth and fair resolution for both guests and hosts.

Oversaw daily office activities, ensuring a smooth workflow and organized work environment. Managed emails, phone calls, schedules, and correspondence to support team efficiency.

Represented the brand by engaging with customers, sharing product knowledge, and increasing brand visibility online and offline. Built relationships with potential customers, answered their questions, and provided a positive brand experience.

Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes.

Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. Learned project management principles and techniques, including task organization, timeline management, and coordination with team members.

Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency.

Studied how countries, governments, and international organizations work together in areas like diplomacy, trade, communication, and problem-solving. Analyzed big global challenges like conflicts, climate change, and economic development to see how policies and international agreements shape the world.