Jelaika Sofia Marquez

Managed the company's social media and digital presence across Instagram, Facebook, and Google Business Profile by developing, designing, scheduling, and publishing brand-aligned content. Increased audience engagement through strategic content planning and analyzed performance metrics to drive data-informed marketing decisions.

Edited and produced podcast video and audio content by enhancing clarity, sound quality, and audience engagement. Added captions, transitions, graphics, and audio enhancements while maintaining consistent branding and collaborating with clients to meet content requirements and deadlines.

Delivered high-quality customer service through inbound and outbound calls by resolving customer inquiries and concerns efficiently. Accurately documented interactions in CRM systems, met key performance metrics and service-level targets, and collaborated with team members to ensure consistent service quality and customer satisfaction.

Managed daily administrative operations by organizing records and filing systems, coordinating schedules and meetings, and handling email and phone communications. Prepared reports and documents, performed accurate data entry using Microsoft Office and Google Workspace, and supported overall office efficiency.