Open to opportunities

Patricia May Del Pilar

@patriciamaydelpilar

Message

I'm an expert in customer service and graphic design. I am a professional for more than 5 years.

Philippines

Message

What I'm looking for

I am looking for a role that values creativity and offers opportunities for growth.

I love solving problems whether it’s complex or simple that is why I’m in the customer service field. I have been awarded the best sales customer representative during my time as a chat support back in 2019. I was also the best Quality Analyst during a quarter back in 2022.

Experience

Work history, roles, and key accomplishments

Executive Virtual Assistant

Melon Dividend Homes Subdivision

Nov 2023 - Oct 2024 (11 months)

Managed and scheduled social media content, designed graphics for posts, and handled customer inquiries through various channels. Responsible for administrative tasks and email marketing campaigns to enhance customer engagement.

Social Media Management Graphic Design Customer Service Email Marketing

Sr. Quality Evaluator

CONCENTRIX

Jun 2020 - Oct 2023 (3 years 4 months)

Reviewed chat transcripts for quality assurance, provided coaching to chat support agents, and ensured compliance with client standards. Participated in calibration sessions to maintain service quality.

Quality Assurance Coaching Chat Support

Quality Analyst

CONCENTRIX

Jun 2019 - May 2020 (11 months)

Assisted customers via chat on an e-commerce platform, addressing inquiries about payment options and product details. Focused on ensuring a positive shopping experience and provided product recommendations.

Customer Support Chat Support AI Tools Sales

Education

Degrees, certifications, and relevant coursework

AMA Computer Learning Center

Quality Analyst, Computer System Design

2015 - 2018

Studied Computer System Design in Programming, focusing on the principles of programming and system design. Graduated with a solid foundation in computer science and programming skills.