Open to opportunities

Mehmet Buzgulu

@mehmetbuzgulu

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Hard work beats talent when talent doesn't work hard.

North Macedonia

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What I'm looking for

Looking for a challenging role that utilizes my customer support and project management skills to drive business growth and customer satisfaction.

As a seasoned professional with 6 years of experience in customer success and technical support, I have developed a deep understanding of customer needs and best practices. My proven ability to drive customer satisfaction and retention has earned me a reputation as a highly dedicated employee who is highly analytical and accurate, proactive and disciplined, energetic, a skilled team builder and a problem solver.

Throughout my career, I have worked in various positions, sectors, and companies, including logistics management, sales management, and business development. My expertise lies in troubleshooting complex technical issues, developing and implementing customer success strategies, and building strong relationships with customers.

I am passionate about delivering outstanding customer experiences and driving business growth. With my strong analytical skills, I am able to identify opportunities for improvement and develop solutions to drive success.

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Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

Euroanswer

Sep 2018 - Present (7 years 2 months)

Experienced Customer Success Specialist with 6 years in technical support, focusing on customer satisfaction and retention. Skilled in troubleshooting and developing customer success strategies, with a proven track record in mentoring teams and fostering customer loyalty.

Technical Support Customer Success Troubleshooting Mentoring Customer Relationship Management Process Development Customer Satisfaction

Logistics Manager

MIM

Dec 2016 - May 2018 (1 year 5 months)

Managed logistics and on-time delivery while optimizing departmental efficiency. Responsible for training and implementing best practices to improve work policies.

Optimization Training Process Improvement Project Management

Advisor/Direct-Sales Marketing

MIEC

Aug 2016 - Nov 2016 (3 months)

Optimized direct sales activities through personal and group training, while analyzing and adapting marketing plans to improve sales performance.

Direct Marketing Marketing Analysis Team Leadership Sales Training

Sales Manager

Fashion Store Kalverstraat

Aug 2015 - Aug 2016 (1 year)

Led sales optimization in a high-segment fashion store, focusing on customer engagement, staff training, and loss prevention strategies.

Sales Management Customer Engagement Staff Training Loss Prevention

Business Development Manager

Art Gallery

Jul 2015 - Jul 2015 (0 months)

Managed business development through financial analysis, operational process improvement, and relationship building with artists and customers.

Business Development Financial Analysis Business Operations Relationship Management

Founder and Owner

Gentlemens’ Exclusives

Jan 2008 - Jan 2014 (6 years)

Developed a luxury fashion brand specializing in ties and accessories, focusing on market expansion and online presence through SEO and analytics.

Market Development SEO Sales Analytics

Managing Director

Educational Centre Arnhem

Jul 2009 - Jul 2011 (2 years)

Oversaw recruitment, training, and financial management of academic staff, while implementing strategic reorganization and performance tracking systems.

Performance Tracking