Biljana Tanevska
@biljanatanevska
Customer-focused account manager with B2B technical support and team leadership experience.
North MacedoniaWhat I'm looking for
I am a customer-focused account manager and technical support professional with experience implementing software solutions, troubleshooting hardware and software, and training partners and staff across B2B and B2C environments. I have worked in roles from helpdesk engineer to head of acquisition, consistently communicating with business partners and resolving technical issues while driving adoption of platforms and services.
I bring practical knowledge of Microsoft 365, HubSpot, Jira, Salesforce and Zendesk, fluency in English, Spanish and Italian (Portuguese intermediate), and strong interpersonal traits—approachable, flexible, open-minded and patient—that help me build relationships and onboard clients effectively.
Experience
Work history, roles, and key accomplishments
Account Manager
Slice
Feb 2024 - Sep 2024 (7 months)
Implemented Slice software for B2B clients, resolved software and hardware issues, and maintained ongoing communication with business partners to ensure successful deployments.
Helpdesk Engineer
Seavus
Sep 2022 - Sep 2023 (1 year)
Provided remote troubleshooting, created and managed user accounts, and installed and updated required software for B2B clients to maintain operational continuity.
Head of Acquisition
Vipper.com
Nov 2019 - Jun 2022 (2 years 7 months)
Led partner acquisition using LinkedIn and other channels, trained partners on the Vipper platform and apps, and recruited and trained new staff to grow company partnerships.
LMTechnical Support
Lyca Mobile
Jan 2019 - Jun 2019 (5 months)
Provided B2C technical support and troubleshooting to customers, resolving service and device issues to maintain customer satisfaction.
Customer Care Agent
One Contact
Feb 2018 - Jan 2019 (11 months)
Assisted B2B customers with order placement and support, ensuring accurate processing and timely resolution of inquiries.
Education
Degrees, certifications, and relevant coursework
University St. Kliment Ohridski, Ohrid
Tourism and Hospitality Management
Studied Tourism and Hospitality Management at University St. Kliment Ohridski in Ohrid.
Availability
Location
North MacedoniaAuthorized to work in
Job categories
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