Open to opportunities

Vasko Poposki

@vaskopoposki

Message

Experienced Call Center Supervisor with a passion for team performance.

North Macedonia

Message

What I'm looking for

I am looking for a role that values team collaboration and offers opportunities for professional growth.

As an experienced Call Center Supervisor with four years of expertise, I have successfully led international teams and driven performance in high-pressure environments. My journey began at Ecomerce Technologies LTD, where I initiated and developed a new call center project, scaling operations from 0 to 25 agents. This involved meticulous planning and execution, ensuring that every stage was aligned with our strategic goals.

My commitment to excellence is reflected in my ability to implement innovative training programs and quality assurance initiatives. These efforts have resulted in significant improvements in agent performance and customer retention rates. I pride myself on developing customized sales scenarios that leverage each agent's strengths while addressing areas for improvement, ultimately enhancing overall sales performance.

Experience

Work history, roles, and key accomplishments

Current

Call Center Supervisor

Current

Ecomerce Technologies LTD

Jan 2020 - Present (5 years 6 months)

Successfully initiated and developed a new call center project, scaling operations from 0 to 25 agents, managing all stages from planning to execution. Developed and customized sales scenarios aimed at increasing overall sales, adapting each scenario to leverage agents' unique strengths and address areas for improvement. Implemented a follow-up system for current clients to enhance buyout rates an

Sales Strategy Team Leadership CRM Software Performance Optimization Customer Retention Quality Assurance Data Analysis Project Management

Supervisor

Ecomerce Technologies LTD

Jan 2019 - Jan 2020 (1 year)

Sold products and services using compelling arguments tailored to prospective customers. Performed cost-benefit analyses for both existing and potential clients to support informed decision-making. Maintained positive business relationships to foster loyalty and secure future sales opportunities.

Sales Customer Relationship Management Cost Benefit Analysis Negotiation Communication Data Analysis Business Development Product Knowledge Market Analysis

Education

Degrees, certifications, and relevant coursework

SEDC

Certification, Software Testing

Completed a certification program in Software Testing. Gained expertise in various testing methodologies and tools.

St. Clement Ohridski - Bitola

Bachelor of Electrical Engineering, Electrical Engineering

Studied Electrical Engineering at St. Clement Ohridski - Bitola. Acquired foundational knowledge and practical skills in electrical systems and technologies.