Antonio Panovski

Provided outstanding client support services to customers in need with a 98.9% satisfaction rate, serving as their primary contact for billing and financial handling. Assisted clients with proper escalations and resolutions, consistently monitoring and following proposed metrics and KPIs with a 100% success rate for six consecutive months.

Handled inbound and outbound calls, SMSs, and emails from customers, consistently meeting daily targets and monthly metrics. Responded to customer inquiries and took appropriate actions, managing customer complaints and working to resolve them in a timely and satisfactory manner.

Managed inbound and outbound calls, SMS, emails, and cases daily, assisting partners with various needs, requests, questions, and concerns. Provided troubleshooting and technical support to partners, strategically implementing methods to increase client revenue and up-sell company services.

Served customers by selling products and meeting customer needs through cold-calling and sales presentations to prospective clients. Answered client questions about credit terms, products, prices, and availability, while handling and maintaining detailed data records and complex data entry.

Completed a comprehensive program in Project & Product Management, covering key areas such as project initiation, planning, and execution. Gained expertise in budget, cost, risk, and change management, alongside agile and design-thinking methodologies.

Undertook an intensive academy program focusing on Software Testing and Quality Assurance, including manual and automation testing techniques. Developed skills in SQL, Linux, OOP in Java, TestNG, Selenium WebDriver, Android Studio, and Appium.

Pursued a Bachelor of Arts in Philosophy, developing strong critical and analytical thinking skills. Gained proficiency in professional writing, rhetoric, argumentation, and problem-solving techniques.