Open to opportunities

Dijana Milchevska

@dijanamilchevska

Message

Motivated supervisor with strong communication and negotiation skills.

North Macedonia

Message

What I'm looking for

I’m looking for a full-time remote position that allows me to work from home, preferably during morning hours. I’m dedicated, reliable, and eager to support teams in customer service, admin support, or virtual assistance roles.

I am a dedicated professional with a diverse background in supervision, account management, and customer service. Currently, I serve as a Supervisor and Account Representative at the European Outsourcing Agency, where I lead a team and manage complex case processes, ensuring effective communication with attorneys and insurers.

My previous experience includes working as a Call Center Operator in the crypto industry, where I provided investment education and technical support to clients worldwide. I also have a solid foundation in fine dining service from my time at Kempinski and Four Seasons, where I honed my skills in guest experience management and team leadership.

Experience

Work history, roles, and key accomplishments

Current

Supervisor, Account Representative

Current

European Outsourcing Agency

Mar 2025 - Present (4 months)

Supervised a team and managed appeals, subpoenas, and insurance contacts. Oversaw the processing of WorkComp & PI cases.

Appeals Insurance Process Management

Account Representative

European Outsourcing Agency

Oct 2023 - Mar 2025 (1 year 5 months)

Communicated with attorneys and insurers, tracked cases, and reviewed denials. Processed WorkComp & PI documentation.

Call Center Operator (Crypto)

XDT Marketing

Sep 2022 - May 2023 (8 months)

Engaged in global client communication and educated clients on investment and crypto trading. Provided sales and technical support.

Client Communication Investment Education Trading Sales Technical Support

Supervisor Waiter

Kempinski/Four Seasons

Jan 2016 - Jan 2020 (4 years)

Supervised staff and ensured elite service in a fine dining environment. Managed guest experiences to high standards.

Elite Service Customer Care Team Leadership

Small Business Owner

Operated a fruit and vegetable store, managing daily operations and customer interactions. Handled inventory and sales.

Business Management Inventory Management Sales Customer Service

Education

Degrees, certifications, and relevant coursework

Faculty of Tourism and Hospitality - Ohrid

Unknown, Tourism and Hospitality

Studied at the Faculty of Tourism and Hospitality in Ohrid. Specific details about the field of study and duration are not provided.

High School of Economics “Aeseni Jovkov” - Skopje

High School Diploma, Economics

Completed high school education at the High School of Economics “Aeseni Jovkov” in Skopje. The curriculum likely focused on economic principles and business fundamentals.