Open to opportunities

Melina Dimishkova

@melinadimishkova

Message

Highly motivated customer success representative with strong work ethic.

North Macedonia

Message

What I'm looking for

I am looking for a challenging role that fosters growth and allows me to utilize my skills in customer success and logistics.

I am a highly motivated individual with a strong work ethic and a commitment to achieving both personal and organizational success. Currently, I work as a Customer Success Representative Tier 2 at One Contact, where I have been promoted due to my dedication and ability to handle complex customer issues effectively. My role involves monitoring and reporting fraudulent activities, processing refunds, and managing disputes, ensuring timely resolutions and customer satisfaction.

Throughout my career, I have developed excellent communication and conflict resolution skills, allowing me to de-escalate tense situations and turn negative experiences into positive outcomes. I thrive in collaborative environments, working closely with cross-functional teams to address customer needs and improve processes. My educational background in Human Resources and ongoing studies in Tourism and Business have equipped me with a diverse skill set that I continuously seek to enhance.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Representative Tier 2

Current

One Contact TECH

Oct 2022 - Oct 2023 (1 year)

As a Tier 2 Customer Success Representative, I monitor and report suspicious activities, process refunds for fraudulent orders, and review credit card disputes. I collaborate with Tier 1 teams to address customer concerns and ensure timely resolutions, while also managing customer complaints and de-escalating tense situations.

Fraud Management Customer Service Dispute Resolution Conflict Resolution Cross Functional Collaboration Time Management Communication Skills Problem Solving Teamwork

Track and Trace Cargo Solutions

N/A

Mar 2022 - Jun 2022 (3 months)

Assisted drivers with towing services and road maintenance checks, regulated truck health levels, and provided consultations regarding violations. Managed logistics by reporting driver statuses to brokers and finding necessary resources.

Problem Solving Communication Skills Route Planning Regulatory Compliance Time Management Teamwork Reporting Technical Understanding Logistics Consultation

Truck Dispatcher

ITS Group & SA-AN Transport

Jun 2021 - Feb 2022 (8 months)

Scheduled drivers for freight deliveries, communicated with customers about freight details, and planned routes while accommodating changes. Ensured compliance with transportation regulations and maintained records of trips.