Andriana Grintal

With over 15 years of experience in Human Resources and client support, I am a dedicated professional specializing in key account management and technical training. My career has been marked by a commitment to enhancing customer experiences and optimizing onboarding processes for enterprise clients. I have successfully conducted over 50 personalized training sessions, significantly improving product adoption rates and reducing onboarding time for small to mid-sized companies.

In my current role as a Senior Client Support Specialist at FieldRoutes, I manage key accounts and enterprise clients, ensuring seamless system implementation and ongoing support. My proactive approach to problem-solving and strong analytical skills have enabled me to lead second-level troubleshooting for complex issues, driving client retention and satisfaction. I am passionate about developing structured knowledge-sharing initiatives and collaborating cross-functionally to align client needs with business goals.

Previously, I served as a Senior People Partner at Symphony Solutions, where I advised managers on employee relations and implemented various HR programs that were embraced by a significant majority of the workforce. My experience also includes serving as an HR Business Partner at Johnson Matthey, where I improved HR policies and procedures and played a key role in talent management and succession planning. I hold a Master’s degree in Human Resources Management and several certifications that enhance my expertise in the field.