Andriana Grintal
@andrianagrintal
Experienced HR professional specializing in client support and training.
What I'm looking for
With over 15 years of experience in Human Resources and client support, I am a dedicated professional specializing in key account management and technical training. My career has been marked by a commitment to enhancing customer experiences and optimizing onboarding processes for enterprise clients. I have successfully conducted over 50 personalized training sessions, significantly improving product adoption rates and reducing onboarding time for small to mid-sized companies.
In my current role as a Senior Client Support Specialist at FieldRoutes, I manage key accounts and enterprise clients, ensuring seamless system implementation and ongoing support. My proactive approach to problem-solving and strong analytical skills have enabled me to lead second-level troubleshooting for complex issues, driving client retention and satisfaction. I am passionate about developing structured knowledge-sharing initiatives and collaborating cross-functionally to align client needs with business goals.
Previously, I served as a Senior People Partner at Symphony Solutions, where I advised managers on employee relations and implemented various HR programs that were embraced by a significant majority of the workforce. My experience also includes serving as an HR Business Partner at Johnson Matthey, where I improved HR policies and procedures and played a key role in talent management and succession planning. I hold a Master’s degree in Human Resources Management and several certifications that enhance my expertise in the field.
Experience
Work history, roles, and key accomplishments
Senior Client Support Specialist
FieldRoutes, a ServiceTitan Company
Apr 2021 - Present (4 years 2 months)
Responsible for managing Key Accounts and Enterprise clients, ensuring smooth onboarding and ongoing support. Conducted personalized training sessions, managed client implementations, and led troubleshooting efforts for complex issues. Developed knowledge-sharing initiatives and collaborated cross-functionally to enhance product features.
Senior People Partner
Symphony Solutions
Oct 2017 - Nov 2023 (6 years 1 month)
Advised managers on employee relations, coordinated performance reviews, and conducted HR analytics. Implemented HR programs and strategies aligned with business goals, focusing on employee satisfaction and development.
HR Business Partner
Johnson Matthey
Apr 2014 - Oct 2017 (3 years 6 months)
Managed HR processes for approximately 1250 employees, providing advisory support and improving HR policies. Involved in talent management, recruitment, and compliance with local legal frameworks.
Education
Degrees, certifications, and relevant coursework
Faculty of Management of HR
Master’s degree, Human Resources Management
Master’s degree in Human Resources Management, focusing on advanced HR strategies and practices.
Faculty of Law
Bachelor’s degree, Law
Bachelor’s degree in Law, providing a strong foundation in legal principles and human resource regulations.
Availability
Location
Authorized to work in
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