Andriana Grintal - Senior Client Support Specialist - FieldRoutes, a ServiceTitan Company | Himalayas
Andriana GrintalAG
Open to opportunities

Andriana Grintal

@andrianagrintal

Experienced HR professional specializing in client support and training.

North Macedonia

What I'm looking for

I am looking for a role that fosters collaboration, values employee development, and offers opportunities for strategic HR initiatives.

With over 15 years of experience in Human Resources and client support, I am a dedicated professional specializing in key account management and technical training. My career has been marked by a commitment to enhancing customer experiences and optimizing onboarding processes for enterprise clients. I have successfully conducted over 50 personalized training sessions, significantly improving product adoption rates and reducing onboarding time for small to mid-sized companies.

In my current role as a Senior Client Support Specialist at FieldRoutes, I manage key accounts and enterprise clients, ensuring seamless system implementation and ongoing support. My proactive approach to problem-solving and strong analytical skills have enabled me to lead second-level troubleshooting for complex issues, driving client retention and satisfaction. I am passionate about developing structured knowledge-sharing initiatives and collaborating cross-functionally to align client needs with business goals.

Previously, I served as a Senior People Partner at Symphony Solutions, where I advised managers on employee relations and implemented various HR programs that were embraced by a significant majority of the workforce. My experience also includes serving as an HR Business Partner at Johnson Matthey, where I improved HR policies and procedures and played a key role in talent management and succession planning. I hold a Master’s degree in Human Resources Management and several certifications that enhance my expertise in the field.

Experience

Work history, roles, and key accomplishments

FC
Current

Senior Client Support Specialist

FieldRoutes, a ServiceTitan Company

Apr 2021 - Present (4 years 2 months)

Responsible for managing Key Accounts and Enterprise clients, ensuring smooth onboarding and ongoing support. Conducted personalized training sessions, managed client implementations, and led troubleshooting efforts for complex issues. Developed knowledge-sharing initiatives and collaborated cross-functionally to enhance product features.

Education

Degrees, certifications, and relevant coursework

FH

Faculty of Management of HR

Master’s degree, Human Resources Management

Master’s degree in Human Resources Management, focusing on advanced HR strategies and practices.

FL

Faculty of Law

Bachelor’s degree, Law

Bachelor’s degree in Law, providing a strong foundation in legal principles and human resource regulations.

Tech stack

Software and tools used professionally

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