Open to opportunities

Karen Mauger

@karenmauger

Message

I lead high-volume e-commerce operations, fulfillment, customer service, and team training.

United States

Message

What I'm looking for

I'm looking to apply my attention to detail, customer communication, quality review, workflow coordination, and coachable mindset in an entry-level insurance operations role.

At Hickory Hollow Designs, I oversee fulfillment across five e-commerce storefronts processing approximately 10,000 orders per month, while supervising 30 employees and coordinating with 12+ vendors. I manage customer inquiries, inventory controls, procurement, shipping timelines, carrier claims, and cost analysis to keep operations accurate and efficient.

I've also supported emergency department scheduling and communications at Lancaster General Hospital - Penn Medicine, and led fast-paced front-of-house operations at Chick-fil-A. I'm eager to bring my detail orientation, customer communication, quality review, and coachable mindset to an entry-level insurance operations role.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Hickory Hollow Designs

Nov 2021 - Present (4 years 9 months)

Oversee daily operations, workflow management, and order fulfillment across 5 e-commerce storefronts processing approximately 10,000 orders per month. Supervise 30 employees and coordinate with 12+ vendors to maintain accuracy and efficiency.

Customer Service Workflow Management Inventory Management Vendor coordination Team Leadership Process Improvement Quality Review

Team Leader

Hickory Hollow Designs

Jun 2019 - Nov 2021 (2 years 5 months)

Managed customer communications across multiple Etsy shops, ensuring timely responses and professional issue resolution. Trained and onboarded new employees on platform tools and fulfillment workflows.

Customer Service Training Etsy Fulfillment

Team Member

Hickory Hollow Designs

Feb 2019 - Jun 2019 (4 months)

Provided customer support by responding to inquiries through the Etsy platform. Assisted with product design, assembly, fulfillment, and quality review of customer orders.

Customer Service Etsy Product Design Quality Review

Unit Clerk, Emergency Department

Lancaster General Hospital - Penn Medicine

Jul 2018 - Mar 2019 (8 months)

Supported scheduling for more than 200 employees while maintaining accuracy across complex six-week staffing schedules. Maintained documentation and coordinated communication among medical staff and patients.

Scheduling Documentation HIPAA compliance

Team Leader

Chick-fil-A

Feb 2017 - Jun 2018 (1 year 4 months)

Supervised front-of-house operations, including opening/closing procedures, cash handling, and daily workflow management. Led implementation of a new drive-thru POS system and trained 15 employees.

Customer Service Team Leadership Cash Handling POS systems Training