Open to opportunities

Megan Michler

@meganmichler

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Creative operations leader driving ecommerce production and workflow optimization.

United States

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What I'm looking for

I seek a role leading cross-functional operations or production teams where I can drive process optimization, implement scalable systems, and partner with stakeholders to improve delivery and operational efficiency.

I am a creative operations leader with 10+ years of experience directing technical production workflows and managing complex digital projects across e-commerce and editorial environments. I translate strategy into actionable plans, manage timelines across multiple stakeholders, and ensure seamless execution from concept to delivery.

I have led agency-side onboarding and implementation for major brands like Target, Nike, Under Armour, Maurices, Bombas and more, designing scalable workflows, SOPs, and automation that improved on-time delivery and reduced manual work. I built and scaled teams, drove platform improvements, and wrote technical requirements and UAT that produced 25+ successful system features.

I combine structure and adaptability to keep projects on track and teams aligned, and I focus on stakeholder engagement, change management, and process optimization to deliver measurable operational impact.

Experience

Work history, roles, and key accomplishments

Current

Director of Creative Operations

Current

Annex Agency

Nov 2025 - Present (4 months)

Led migration of design project management to a consolidated Slack-based workflow, reducing tooling costs and centralizing communication; designed a centralized Slack-based intake system that improved request tracking and reduced ad-hoc requests.

Project Management Workflow Optimization Slack Intake Systems & QA Process Automation Stakeholder Management Change Management

Production Workflow Specialist

Splashlight Studios

May 2023 - Apr 2025 (1 year 11 months)

Co-led end-to-end onboarding of five clients onto a third-party platform and developed change management strategies across six departments to drive operational efficiency and system adoption.

Onboarding Change Management SOPs Cross Functional Collaboration UAT Process Improvement Stakeholder Engagement

Associate Director, Merchandise Systems

Splashlight Studios

May 2020 - May 2023 (3 years)

Designed and executed onboarding strategies for Nike, Maurices, and Bombas and led SLA tracking automation for Target, achieving near-100% on-time image delivery through workflow automation.

Client Onboarding SLA UAT Product Demos Technical Implementation Process Automation KPI Tracking

Senior Merchandise Systems Manager

Splashlight Studios

Mar 2017 - May 2020 (3 years 2 months)

Owned workflow implementation for clients including Under Armour, Aldo, and Eileen Fisher and led a technical workflow revamp that reduced manual QC checks by 50% while scaling the merchandise team from 2 to 13.

Workflows Scaling Teams Quality Control Process Improvement Project Management

Merchandise Manager

Splashlight Studios

Jan 2015 - Mar 2017 (2 years 2 months)

Designed and implemented a merchandise workflow for Target, developed weekly set plans, and coordinated talent booking to maintain smooth e-commerce and editorial set operations.

Merchandise Workflow Operations Scheduling Talent Coordination Logistics

Fashion Assistant & Coordinator

SELF Magazine

May 2012 - Nov 2014 (2 years 6 months)

Coordinated New York Fashion Week logistics and managed photoshoot schedules, liaising between designers and editorial teams to ensure smooth content production.

Event Coordination Scheduling Fashion Week Planning