Open to opportunities

Lisa Callahan

@lisacallahan

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Operations professional specializing in creative ops, process improvement, and data-driven systems.

United States

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What I'm looking for

I seek an operations role where I can improve processes and systems, lead cross-functional teams, and drive measurable efficiency and employee satisfaction.

I am an operations professional focused on improving processes, systems, and team performance across creative and technical environments.

In roles spanning clean energy, HR software, advertising software, and higher education, I launched and scaled creative operations programs, managed cross-functional teams, and implemented automation and templates to speed delivery.

My work has produced measurable outcomes: faster project completion, increased team bandwidth, and higher employee satisfaction through data-informed performance management and stakeholder collaboration.

I bring strong skills in data analysis, CRM and content systems, SLA and queue management, and a collaborative leadership style that values clear communication and scalable systems.

Experience

Work history, roles, and key accomplishments

Operations Coordinator

Powin

May 2024 - Jun 2025 (1 year 1 month)

Introduced process improvements that increased project completion speed 45% in three weeks and co-managed a team of 7 to expand lead bandwidth by 70%; launched a key global content project and raised employee satisfaction 65% in six months.

Process Improvement Team Management Vendor Management Content Operations Project Management Performance Tracking Systems Design

Writer & Operations Coordinator

Greenhouse Software

Nov 2021 - Jan 2024 (2 years 2 months)

Spearheaded team administration and knowledge-base content efforts, improving team organization survey scores 23% in three months and delivering up to 12 concurrent content projects per quarter while raising employee satisfaction 35% in six months.

Content Management Knowledge Base Data Entry Google Workspace Agile Project Management Reporting Documentation

Creative Operations Manager

Tiger Pistol

Aug 2019 - Nov 2021 (2 years 3 months)

Launched and ran the creative operations program serving 50+ agency clients, improved project delivery speed 20% in two months through automation and templates, and boosted employee collaboration scores 80% in three months.

Workflow Automation Client Services Process Optimization Team Leadership Project Planning Templates Cross Functional Collaboration

Operations Specialist

Texas State University

May 2015 - May 2016 (1 year)

Streamlined digital asset management to reduce file retrieval time 60%, developed content marketing guidelines that increased consumption 25%, and unified writing standards to cut redundant work by 40%.

Process Improvement Digital Asset Management Content Strategy Cross Functional Collaboration Stakeholder Management Standards Prioritization Reporting

Education

Degrees, certifications, and relevant coursework

Texas State University

Bachelor of Science, Communication

Completed a Bachelor of Science in Communication with coursework and practical experience supporting content, operations, and stakeholder collaboration.