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Medline Effiong

@medlineeffiong

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Virtual Assistant | Project Manager | Customer Success

Nigeria

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What I'm looking for

Seeking a challenging role that utilizes my skills and experience to drive results and growth.

I am a results-driven Virtual Assistant and Certified Workflow Specialist with a strong background in administrative support, project management, and customer success. With expertise in streamlining operations, managing executive schedules, and handling high-priority tasks, I excel at optimizing workflows and ensuring seamless communication in fast-paced remote environments.

My experience spans multiple industries, including finance, banking, real estate, and tech startups. I have successfully led projects, conducted in-depth research, curated mailing lists for targeted outreach, and managed client relationships to drive business growth. As a certified Workflow Specialist, I specialize in implementing efficient systems using tools like Google Workspace, Asana, ClickUp, Trello, Zoho CRM, and WordPress to enhance productivity and team collaboration.

Committed to continuous learning, I have earned certifications in Virtual Assistance, Project Management, Workflow Collaboration and Digital Marketing. My adaptability, problem-solving skills, and passion for efficiency enable me to provide exceptional support to executives and businesses looking to scale.

Experience

Work history, roles, and key accomplishments

Group Head

KAYVEEMICROFINANCEBANK

May 2023 - Dec 2023 (7 months)

Negotiated partnerships, directed strategic initiatives, and coordinated executive meetings to drive business growth.

Strategic Planning Partnership Development Team Management Communication Project Management

Head, Corporate Banking

RESORTSAVINGSANDLOANS

Jul 2022 - May 2023 (10 months)

Managed client portfolios, delivered customer service, and coordinated short-term property rentals for Airbnb arbitrage.

Customer Service Relationship Management Portfolio Management Property Management Financial Analysis

Relationship Manager

AGMORTGAGEBANK

Oct 2020 - Jun 2022 (1 year 8 months)

Managed commercial mortgage and construction finance, led high-performing teams, and implemented training programs.

Mortgage Relationship Management Team Leadership Project Management Risk Management

Relationship Officer

IMPERIALHOMESMORTGAGEBANK

Mar 2019 - Jan 2020 (10 months)

Contributed to retail mortgage function, performed loan origination, and maintained regulatory compliance.

Mortgage Customer Relationship Management Regulatory Compliance

Executive Assistant

I.T.B.NIGERIALIMITED

Jan 2018 - Jan 2019 (1 year)

Provided administrative support to senior executives, managed schedules, and handled high-priority tasks with attention to detail.

Google Workspace Slack Project Management Time Management Confidentiality

Education

Degrees, certifications, and relevant coursework

Asana

Certification, Workflow Specialist

2024 - 2025

ALX Africa

Virtual Assistance

2024 - 2024

Completed a course in Virtual Assistance, gaining skills in administrative support, communication, and operational efficiency.

Udemy

Project Management

2024 - 2024

Completed a course in Project Management, learning essential project management principles and tools to effectively manage projects.

Max Business School

Digital Marketing & Business

2024 - 2024

Completed a Master's course in Digital Marketing & Business, focusing on digital marketing strategies and business development.

Swansea University

Bachelor of Arts, International Relations

2011 - 2016

Studied International Relations, focusing on global politics, international diplomacy, and the impact of international organizations on world affairs.