Rexhina Cerpia

I am a hardworking and reliable person with a high degree of self-discipline and motivation. I thrive on challenges and am dedicated to all tasks undertaken. With a strong ability to work independently and as part of a team, I am always looking to learn new skills and develop existing abilities.

Throughout my experience, I have demonstrated excellent communication skills, with the ability to deal with people at various levels. I am a quick learner, adaptable, and flexible, with a strong focus on problem-solving and time management.

In my current role as Retail Customer Services Manager, I have improved customer service experience, created engaged customers, and facilitated organic growth. I have a proven track record of resolving customer complaints, developing service procedures, and recruiting and mentoring customer service agents.