Rexhina Cerpia
@rexhinacerpia
Determined and career-motivated individual
What I'm looking for
I am a hardworking and reliable person with a high degree of self-discipline and motivation. I thrive on challenges and am dedicated to all tasks undertaken. With a strong ability to work independently and as part of a team, I am always looking to learn new skills and develop existing abilities.
Throughout my experience, I have demonstrated excellent communication skills, with the ability to deal with people at various levels. I am a quick learner, adaptable, and flexible, with a strong focus on problem-solving and time management.
In my current role as Retail Customer Services Manager, I have improved customer service experience, created engaged customers, and facilitated organic growth. I have a proven track record of resolving customer complaints, developing service procedures, and recruiting and mentoring customer service agents.
Experience
Work history, roles, and key accomplishments
Customer Services Representative
WE ARE FIBER
Jan 2019 - Present (6 years 5 months)
Provided amazing customer service throughout the customer's entire shopping journey, managing inbound inquiries and service existing customers.
Retail Customer Services Manager
SCOTTeVEST
Jan 2021 - Present (4 years 5 months)
Improved customer service experience, created engaged customers, and facilitated organic growth.
Broker
NEK-Marketing
Jan 2017 - Jan 2019 (2 years)
Worked as a Financial Adviser in investments and trading online, especially in the Cryptocurrency market.
Residential Support Worker
SFI Albania
Jan 2015 - Jan 2016 (1 year)
Acted as a role model for children, promoted center values, and maintained day-to-day Health and Safety.
Saleswoman
Options Marketing Center
Jan 2015 - Jan 2016 (1 year)
Provided great deals and fulfilled the needs of small businesses in telecoms, gas, and electricity through telesales.
Volunteer
Jonathan Center
Dec 2014 - Jan 2016 (1 year 1 month)
Participated in the Centre's activities, including dance therapies, DIY crafts, and Down Syndrome Day activities.
Education
Degrees, certifications, and relevant coursework
Rexhina hasn't added their education
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