RC
Open to opportunities

Rexhina Cerpia

@rexhinacerpia

Determined and career-motivated individual

Albania

What I'm looking for

Seeking to develop and utilize existing abilities to enhance opportunities, with a focus on customer service, team management, and problem-solving.

I am a hardworking and reliable person with a high degree of self-discipline and motivation. I thrive on challenges and am dedicated to all tasks undertaken. With a strong ability to work independently and as part of a team, I am always looking to learn new skills and develop existing abilities.

Throughout my experience, I have demonstrated excellent communication skills, with the ability to deal with people at various levels. I am a quick learner, adaptable, and flexible, with a strong focus on problem-solving and time management.

In my current role as Retail Customer Services Manager, I have improved customer service experience, created engaged customers, and facilitated organic growth. I have a proven track record of resolving customer complaints, developing service procedures, and recruiting and mentoring customer service agents.

Experience

Work history, roles, and key accomplishments

WF
Current

Customer Services Representative

WE ARE FIBER

Jan 2019 - Present (6 years 5 months)

Provided amazing customer service throughout the customer's entire shopping journey, managing inbound inquiries and service existing customers.

OC

Saleswoman

Options Marketing Center

Jan 2015 - Jan 2016 (1 year)

Provided great deals and fulfilled the needs of small businesses in telecoms, gas, and electricity through telesales.

JC

Volunteer

Jonathan Center

Dec 2014 - Jan 2016 (1 year 1 month)

Participated in the Centre's activities, including dance therapies, DIY crafts, and Down Syndrome Day activities.

Education

Degrees, certifications, and relevant coursework

Rexhina hasn't added their education

Don't worry, there are 90k+ talented remote workers on Himalayas

Browse remote talent

Tech stack

Software and tools used professionally

Interested in hiring Rexhina?

You can contact Rexhina and 90k+ other talented remote workers on Himalayas.

Message Rexhina

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Rexhina Cerpia - Customer Services Representative - WE ARE FIBER | Himalayas