@arjetadema
Customer Service Agent at Selecta, handling customer requests by phone and email.
AlbaniaAt Selecta, I handle customer service requests through calls and emails in English.
Previously, I handled email and inbound call requests at Transcom in English and Spanish. My earlier customer service work included inbound support at Selecta and Teleperformance.
I also worked as an Inbound Operator at Albacall and an Outbound Operator at Tregi Marketing Group. I use customer service platforms and remote communication systems, and have experience with MS Office and basic JavaScript.
Work history, roles, and key accomplishments
Selecta
Jan 2025 - Present (1 year 8 months)
Handles customer service requests via calls and emails in English.
Transcom
Jan 2022 - Jan 2025 (3 years)
Provided customer service support via email and inbound calls in English and Spanish.
Selecta
Jan 2022 - Dec 2022 (11 months)
Handled inbound customer service calls.
Teleperformance
Jan 2021 - Dec 2022 (1 year 11 months)
Provided customer service support for inbound calls in English.
Albacall
Jan 2015 - Dec 2021 (6 years 11 months)
Handled inbound calls in English and Albanian.
Tregi Marketing Group
Jan 2012 - Dec 2015 (3 years 11 months)
Conducted outbound calls in English.
Degrees, certifications, and relevant coursework
2012 - 2016
Pursued studies at the Agricultural University of Tirana from 2012 to 2016.
2008 - 2012
Attended Aleks Buda High School from 2008 to 2012.
Full English Language Course, English Language
2008 - 2009
Completed a full English language course from 2008 to 2009.
Software and tools used professionally
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