Open to opportunities

Isabella Medaglia Hernandez

@medagliaisabella

Customer Support Specialist delivering fast, professional help in high-volume chat, phone, and face-to-face environments.

Australia

Message

What I'm looking for

I’m looking for a full-time, customer-focused role where I can handle high-volume inquiries through chat and phone, use digital and AI-assisted support tools, and keep customer satisfaction high in a fast-paced environment.

I’m a Customer Support Specialist with experience handling high-volume customer inquiries in fast-paced environments, delivering efficient service across chat, phone, and face-to-face interactions. I’m known for strong written communication, fast typing, and resolving customer inquiries quickly while maintaining high satisfaction.

I’m tech-savvy and adaptable, comfortable working with digital platforms, CRM/ticketing systems (basic knowledge), and AI-assisted support systems. With experience in hospitality and customer service roles, I bring reliable multitasking, problem-solving, and conflict resolution to every interaction, and I’m actively studying toward continued growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Assistant

Current

SmarteCarte

Jun 2023 - Present (3 years)

Handled high-volume customer inquiries daily in a fast-paced environment, resolving issues efficiently while maintaining a positive experience. Communicated clearly to provide solutions and information while managing multiple requests and collaborating with teammates to support smooth operations.

Customer Support Complaint Resolution Written Communication Problem Solving Conflict Resolution Team Collaboration

Hospitality Assistant

Oasis

Sep 2022 - Oct 2022 (1 month)

Supported food and beverage service operations by assisting team members during busy service periods. Maintained professional customer interactions while helping keep service workflows running smoothly.

Hospitality Support Busy Shift Assistance Team Collaboration Service Operations Fast Paced Environment

Hospitality & Customer Support Assistant

Colombian Food Restaurant

Nov 2021 - Aug 2022 (9 months)

Provided customer support in a busy restaurant setting by responding to customer needs quickly and ensuring satisfaction. Managed multiple tasks during peak service times while maintaining a friendly, professional customer experience.

Customer Service Hospitality Support Customer Satisfaction Team Collaboration Communication Conflict Resolution Time Management

Hospitality & Customer Service Assistant

Colombian Food Restaurant

Nov 2021 - Aug 2022 (9 months)

Supported peak-period hospitality and customer service operations by maintaining a friendly, professional customer experience. Helped with daily operations and team coordination during busy service periods.

Customer Service Hospitality Support Team Coordination Multitasking Operational Support Service Under Pressure

Customer Service / Waitstaff Assistant

La Casa del Pollo

Feb 2021 - Aug 2021 (6 months)

Assisted customers with orders and general inquiries and supported team operations during high-demand periods. Maintained a welcoming, customer-focused approach while helping ensure smooth service.

Customer Service Communication Customer Focused Multitasking

Customer Service / Waitstaff Support

La Casa del Pollo

Feb 2021 - Aug 2021 (6 months)

Assisted customers with orders, inquiries, and service requests during high-demand periods. Supported team operations while maintaining a welcoming, professional customer experience.

Order Inquiries High Demand Service Support Customer Experience Multitasking