Emmanuella kabari

As an experienced Customer Support Specialist, I have consistently delivered exceptional service and efficiently resolved complex issues. My expertise lies in managing high-volume inquiries across multiple channels, utilizing CRM tools like Salesforce and Zendesk to streamline processes. I take pride in my strong communication skills, empathy, and customer-focused approach, which have driven high satisfaction and loyalty rates in my previous roles.

In my role at Woodhouse Cafe, I processed over 200 daily orders, implemented a digital ordering workflow that improved accuracy by 35%, and trained junior team members. At Fastrak Logistics, I managed 80+ daily customer enquiries, achieved a 97% satisfaction rate, and reduced query resolution time by 30% through improved tracking protocols.

I am passionate about creating seamless customer experiences and continuously improving support processes to ensure customer satisfaction and operational efficiency.