Tavisha Patel

I've supported high-volume customer service operations at DEECA and Coles Supermarkets, resolving complex inquiries while maintaining accurate records and professional service.

At DEECA, I guided customers on environmental policies, energy use, climate initiatives, grants, and services through phone, email, and live chat. I worked with technical teams on escalations, entered data into CRM systems, and contributed feedback to improve service delivery.

At Coles, I've handled customer inquiries, complaints, refunds, and escalations in a fast-paced environment. As an Assistant Manager for more than five years, I've overseen shifts, rosters, team performance, cash handling, POS reconciliation, and financial controls.

I'm recognised for clear communication, maintaining morale under pressure, and managing inter-departmental escalations. I bring customer service, stakeholder engagement, data management, and process improvement to administrative operations.