Open to opportunities

Chloe Beacom

@chloebeacom

Message

Administration and customer service professional specializing in fast-paced client coordination.

Australia

Message

What I'm looking for

I’m looking for a role where I can own fast-paced administration and customer support—using Salesforce, Microsoft Office, and strong coordination—to handle enquiries, schedules, and confidential information while keeping operations accurate and customer-focused.

I’m a professional, personable customer service and administration professional with experience across reception, administration, hospitality, retail, and client-facing roles in Australia and internationally. I bring strong capability in appointment scheduling, phone and email communication, and handling confidential information in fast-paced administrative environments.

Most recently, I manage daily administrative operations for waste management services, including invoicing, purchase orders, data entry, and payroll support. I process customer enquiries over phone and email using Salesforce, reconcile accounts, maintain compliance and safety/environmental documentation, and ensure accurate reporting using Microsoft Office and internal systems.

Previously, I progressed from Trading Analysis Assistant to Team Leader, leading a team of 10 and overseeing a team floor of 40 agents. I supported staff training, scheduling, daily operations, customer escalations, and process improvements while working closely with managers and senior leadership.

I also bring practice operations experience from my role as Practice Manager for a psychology practice, supporting daily clinic operations and client coordination across multiple international locations. I managed client scheduling, billing, client communications, and hands-on experience with patient records and insurance processing.

Experience

Work history, roles, and key accomplishments

Current

Administration & Customer Service

Current

Cleanaway Waste Management

Jun 2026 - Present (1 month)

Manage daily administrative operations for waste management services, including invoicing, purchase orders, data entry, payroll support, and record management. Handle customer enquiries via phone and email using Salesforce and maintain compliance and reporting documentation.

Administration Invoicing Purchase Order Management Data Entry Payroll Support Record Management Customer Service Salesforce Account Reconciliation Compliance Documentation Reporting Microsoft Office

Remote Marketing Administration

Aussie Offroad

Jan 2024 - Dec 2025 (1 year 11 months)

Manage Shopify backend operations, including launching sales, updating product listings, and maintaining online store accuracy. Analyse sales and business reports and support inventory tracking and promotional rollouts using Excel.

Shopify E Commerce Administration Product Listing Online Store Management Sales Data Analysis Business Reporting Trend Analysis Excel Inventory Stock Tracking

Store Assistant

Scoop Wholefoods

Mar 2025 - Aug 2025 (5 months)

Provided customer service in a zero-waste, organic bulk food environment, maintaining store presentation through restocking and cleaning. Managed POS transactions, including cash and card payments, and handled opening and closing of the store.

Customer Service Retail Operations Cleaning POS Cash Handling Store Opening

Trading Analysis Team Leader

Bet365

Jan 2020 - Nov 2023 (3 years 10 months)

Progressed from Trading Analysis Assistant to Team Leader and led a team in a fast-paced trading environment. Managed daily operations, staff training and scheduling, and handled escalations with reporting and process improvements.

Team Leadership Staff Training Scheduling Escalations Reporting Process Improvement Team Operations

VIP & Customer Service Agent

PaddyPower Betfair

Jun 2017 - Jan 2020 (2 years 7 months)

Provided VIP customer support across PaddyPower and Betfair through phone, live chat, and social media. Resolved escalations, account queries, and payment issues with professionalism and attention to accuracy.

VIP Customer Support Phone Support Live Chat Social Media Support Customer Escalation Customer Account Queries Payment Support Customer Service Communication

Practice Manager

Dr. Sandra Darmanin

Sep 2014 - Jan 2020 (5 years 4 months)

Promoted to Practice Manager after completing a three-year internship during psychology studies, overseeing daily operations across multiple international clinic locations. Supervised admin staff and managed client scheduling, billing, client communications, patient records, and insurance processing.

Practice Management Clinic Operations Team Supervision Admin Management Client Scheduling Billing Client Communication Clinical Records Insurance Processing Client Care

Waitress

Amigos Restaurant

Jan 2014 - Sep 2017 (3 years 8 months)

Provided food and beverage service in a busy restaurant, including opening and closing the restaurant independently. Handled cash reconciliation, guest orders, menu recommendations, and worked with kitchen and bar teams to deliver service during high-traffic periods.

Food Service Cash Reconciliation Guest Orders Menu Recommendations Customer Service Team Collaboration Kitchen And Bar Coordination