Luna Porcu

Delivered high-quality customer service for a video game platform via email and live chat, resolving account recovery, technical troubleshooting, and payment issues. Managed high volumes of tickets, escalated complex cases, and helped improve the overall player experience.

Provided customer assistance by handling inquiries and resolving issues related to bookings, accounts, and payments. Delivered quick, effective, and personalized solutions while following company policies to maintain high customer satisfaction.

Ensured legal compliance and the safety of content uploaded to the platform. Supported the development and improvement of security standards for online communities and coordinated with supervising departments to handle policy-violating content.

Greeted and seated guests according to the seating plan while monitoring restaurant activity to manage guest flow. Took food and drink orders, delivered dishes to tables, and completed opening/closing duties to support efficient service.

Participated in environmental restoration projects by performing physical and ecological field tasks. Helped restore and preserve Australian wildlife habitats.

Managed quality control procedures for agricultural products, including processing contributor documents, approvals, and vouchers. Conducted labelling and packaging allocation, applied packaging penalties based on quality checks, and oversaw loading/unloading to ensure compliance and smooth logistics.

Performed fruit quality inspections, including checks on sugar level, firmness, and disease presence. Monitored production chains for compliance and completed final product checks before shipment.

Managed bar operations and provided front-of-house customer service by welcoming guests and handling hospitality responsibilities. Participated in local prospecting and promotions.

Supervised the bar team and managed stock replenishment. Created cocktail menus and handled invoicing and payments.

Completed a Diploma in Leadership and management through Lexis Training. Focused on leadership and management development.

Completed IELTS preparation training at EF Nanjing.

Completed English training at Oxford English Academy, Level 3.

Graduated from European Bartender School with bartending training.

Earned a high school diploma with studies in literature and music.

Completed forklift training under ITSSAR & RTITB for categories 1-3-5.