Md Shamiul Alam
@mdshamiulalam
I deliver high-volume live chat support, resolve escalations, and improve customer service operations.
BangladeshWhat I'm looking for
I've supported high-volume live chat operations for international customers at Orione Soft Tech, resolving inquiries, complaints, and technical, account, and service issues across digital channels.
As an Assistant Team Leader, I assist teammates with complex customer issues and escalations, monitor support quality, and document recurring issues to improve service efficiency.
Previously at Mass Trading, I handled real-time product, service, and account-related inquiries while helping retain customers through prompt, reliable, customer-focused support.
I'm building on my customer support experience with an MBA in Human Resource Management and a B.Sc. in Computer Science & Engineering, bringing problem-solving, technical awareness, and team coordination to every customer interaction.
Experience
Work history, roles, and key accomplishments
Customer Support (Assistant Team Leader)
Orione Soft Tech
Jan 2025 - Dec 2026 (1 year 11 months)
Supported high-volume live chat operations for international customers across different time zones. Assisted team members with complex customer issues, escalations, and effective resolution strategies.
Customer Support Executive
Orione Soft Tech
Jan 2024 - Dec 2025 (1 year 11 months)
Provided real-time customer support through live chat and digital communication channels. Resolved customer inquiries, complaints, and escalated issues efficiently and professionally.
Live Chat Agent
Mass Trading
Jan 2023 - Dec 2024 (1 year 11 months)
Handled high-volume real-time customer inquiries through live chat with prompt and professional responses. Resolved product, service, and account-related issues while maintaining a positive customer experience.
Education
Degrees, certifications, and relevant coursework
United International University
Master of Business Administration, Human Resource Management
2025 -
Grade: CGPA: 3.35/4.00
Pursuing an MBA in Human Resource Management.
Daffodil International University
Bachelor of Science, Computer Science and Engineering
2021 - 2025
Grade: GPA: 3.56/4.00
Completed a Bachelor of Science in Computer Science and Engineering.
Ishwardi Govt. College
Higher Secondary Certificate, General Studies
2017 - 2020
Grade: GPA: 5.00/5.00
Completed Higher Secondary Certificate (HSC).
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Job categories
Skills
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