Open to opportunities

Mohammad Hasnain

@mohammadhasnain1

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I resolve customer issues through live chat, CRM verification, and accurate backend operations.

Bangladesh

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What I'm looking for

I'm seeking a remote or international customer support opportunity where I can use live chat, CRM, account verification, backend operations, documentation, and issue resolution skills to improve the customer experience.

I've supported customers at Big V M Sdn Bhd through high-volume live chat, resolving issues, verifying accounts, and escalating complex cases to the right internal teams.

I use CRM data and backend admin panels to investigate discrepancies, maintain accurate records, and help deliver a smoother customer experience. My work combines clear English communication, detailed documentation, and practical problem-solving.

Earlier, I handled financial records at JD Global Sdn Bhd and provided pre-sales and after-sales support at Elegacy Sdn Bhd. I'm seeking a remote or international customer support opportunity where I can contribute dependable live chat and customer operations support.

Experience

Work history, roles, and key accomplishments

Live Chat Support Specialist

Big V M Sdn Bhd

Jan 2023 - Jul 2026 (3 years 6 months)

Delivered professional live chat support in a fast-paced customer service environment. Verified customer information through backend admin panels and matched records with CRM data.

Live Chat Customer Service CRM Issue Resolution Documentation