Open to opportunities

Md Mahim Ahmed

@mdmahimahmed

I’m a results-driven Customer Support Specialist improving response times and customer satisfaction across email, chat, and calls.

Bangladesh

Message

What I'm looking for

I’m seeking a remote opportunity with a USA-based company where I can use my strong communication, problem-solving ability, and reliable work ethic to deliver fast, accurate customer support and keep satisfaction high.

I’m a results-driven Customer Support Specialist with 3+ years of hands-on experience delivering high-quality support across call, email, and live chat channels. I resolve complex customer issues, improve response times, and maintain 95%+ customer satisfaction while handling high-volume environments and coordinating day-to-day client communication.

In leadership roles, I’ve led daily operations and managed remote team performance, supervised communication between clients and internal teams, and helped reduce response time by 30% to improve customer experience. I bring strong problem-solving and conflict resolution, reliable work ethic across US time zones, and a CRM/ticketing workflow using Zendesk/Freshdesk basics.

Experience

Work history, roles, and key accomplishments

Current

Executive Managing Director

Current

Global Work Express

Jan 2024 - Present (2 years 5 months)

Led daily operations and managed remote team performance, handling customer escalations to resolve issues efficiently. Maintained 95%+ customer satisfaction and improved workflow efficiency while supervising client-to-internal-team communication.

Customer Support Team Operations Escalation Handling Workflow Optimization Client Relationship Management Performance Management

General Manager

MM Overseas

Jan 2023 - Jan 2024 (1 year)

Managed office operations and international client communications while overseeing a support team and service quality standards. Reduced response time by 30%, improving the overall customer experience.

Customer Service Service Quality Management Team Leadership Client Communication Stakeholder Management

Marketing Officer

Tamim Tours & Travels

Jan 2022 - Jan 2023 (1 year)

Provided customer support and travel consultancy by handling inbound calls, messages, and online client queries. Increased customer engagement and conversion through consistent communication and follow-ups and supported marketing campaign execution.

Customer Support Inbound Calls Marketing Support Customer Retention Lead Nurturing

Production Assistant

Mossarof Dyeing and Printing

Jan 2021 - Jan 2022 (1 year)

Supported production operations and quality control, maintaining workflow efficiency and ensuring timely output. Coordinated reporting and operational tasks to support day-to-day production.

Quality Control Production Operations Reporting Operational Coordination Process Monitoring Team Support