Nazmul Hassan Kabir

I am an enthusiastic and proactive professional with a BSc in Textile Engineering and over ten years of experience in customer support, account management, and team leadership within the betting and iGaming industry. My journey has been marked by a commitment to delivering exceptional client satisfaction and managing diverse teams effectively.

In my role as a Team Leader and Trainer at Parimatch, I managed outsourced customer support teams across Bangladesh, India, and Nepal, ensuring top-tier service delivery. I designed and implemented training modules for new recruits, focusing on customer service excellence and technical skill development. My ability to facilitate seamless coordination with cross-functional teams has consistently helped meet and exceed client expectations.

Throughout my career, I have been dedicated to improving the overall customer experience by actively managing client feedback and implementing suggestions. My experience includes providing real-time customer support via live chat and maintaining detailed logs of customer interactions to ensure compliance with company policies. I am fluent in Hindi, Urdu, English, and Bangla, which enhances my ability to communicate effectively with a diverse clientele.