Nusrat Jahan
@nusratjahan1
VIP Manager and community/customer support professional delivering high-quality service, reporting, and team leadership.
BangladeshWhat I'm looking for
I’m a VIP Manager with a strong background in community management and customer support across multiple brands. I handle social media queries, support customers through live chat and voice calls, and ensure customers get timely, accurate help.
From February 2020 to February 2023, I worked as an Executive in Community Management at Beatnik Technology, managing social media accounts for brands including Mitsubishi Bangladesh, Prime Bank, Noir Clothing, Golden Life Insurance Company, and more. I also built monthly reports that tracked how many queries each brand received, turning day-to-day interactions into clear performance insights.
After that, I strengthened my direct customer support experience as a Customer Support Executive at GameApe Bangladesh, providing support via live chat. I then led CSR agents as a Team Leader (Labha7), training and monitoring them to maintain service quality and consistency.
In my current role as VIP Manager for an iGaming company (NDA), I focus on customer support while promoting offers via voice call—balancing service excellence with business impact. With a Diploma in Law from University of London International Programs and hands-on tool experience (Google sheets/doc, Tableau, Jira), I bring a structured, results-driven approach to every customer interaction.
Experience
Work history, roles, and key accomplishments
VIP Manager - iGaming
iGaming Company
Oct 2025 - Present (7 months)
Serves as a VIP manager, providing voice-based customer support and promoting promotional offers. Works under an NDA and handles customer interactions with confidentiality.
Customer Support (Voice)
Sona101
Sep 2024 - Sep 2025 (1 year)
Provided customer support and promoted promotional offers via voice calls. Managed inbound customer communication while maintaining a professional service approach.
Team Leader - Labha7
Labha7
May 2024 - Aug 2024 (3 months)
Trained and monitored CSR agents to support consistent customer service delivery. Oversaw day-to-day performance and ensured agents followed processes effectively.
Customer Support Executive - GameApe
GameApe Bangladesh
Oct 2023 - Feb 2024 (4 months)
Provided customer support via live chat, responding to inquiries and assisting users with requests. Maintained timely communication to support customer resolution.
Executive - Community Management
Beatnik Technology
Feb 2020 - Feb 2023 (3 years)
Managed social media community queries for multiple brands, handling customer questions and requests. Produced monthly reports tracking the number of queries received per brand.
Education
Degrees, certifications, and relevant coursework
University of London International Programmes
Diploma in Law, Law
Completed a Diploma in Law through the University of London International Programmes, graduating in 2016.
Viqarunnisa Noon College
Higher Secondary Certificate (H.S.C), Humanities
Grade: GPA 4.40
Completed the Higher Secondary Certificate (H.S.C) with a Humanities group and GPA of 4.40.
Viqarunnisa Noon School
Secondary School Certificate (S.S.C), Humanities
Grade: GPA 4.56
Completed the Secondary School Certificate (S.S.C) with a Humanities group and GPA of 4.56.
Availability
Location
BangladeshAuthorized to work in
Job categories
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