Open to opportunities

MD Anik Islam

@anikislam129

Message

Customer support specialist with four years' experience in sales and remote customer service.

Bangladesh

Message

What I'm looking for

I seek a remote customer-facing role where I can use communication, problem-solving, CRM experience, and sales skills to resolve issues and drive customer satisfaction.

I am a customer support specialist with four years of experience in marketing and sales, focused on delivering clear communication and effective solutions across phone, email, and live chat.

My background includes developing marketing strategies, conducting market research, and building strong customer relationships as a Sales Representative. I have experience with CRM tools, virtual assistant and chat support roles, and a demonstrated record of contributing to growth through customer engagement.

I hold a Master's degree in English Language Teaching and completed customer service and AI prompt engineering training; I am adaptable, resourceful, and work well independently or within teams.

Experience

Work history, roles, and key accomplishments

Current

Freelancer

Current

Independent Contractor

Jan 2025 - Present (11 months)

Provided remote virtual assistant, chat support, and sales-related services, managing customer interactions across phone, email, and live chat to support client objectives.

Customer Support Live Chat Email Support Virtual Assistance Remote Collaboration CRM Communication Problem Solving

Sales Representative

Idea Distribution

Jan 2021 - Jan 2025 (4 years)

Developed marketing strategies for the mobile market, conducted market research to identify trends, and built customer relationships that drove engagement and revenue growth.