Rumana Khan
@rumanakhan
Customer Service Executive with 2.5+ years delivering mission-critical support, driving first-contact resolution and customer satisfaction.
What I'm looking for
I’m a dynamic, results-driven executive with over 2.5 years of experience delivering mission-critical outcomes in fast-paced environments. I bring strength in communication and cross-cultural team management, with an entrepreneurial mindset focused on maximizing profitability.
In my role as a Customer Service Executive, I handle inbound calls and manage diverse customer inquiries to resolve problems on the first contact. I’m highly motivated to provide exceptional customer support while consistently achieving resolution and customer satisfaction goals.
I collaborate with my team to meet and exceed service targets, contributing to departmental success. I’m eager to leverage my adaptability, initiative, and problem-solving to grow in a challenging role within a reputable organization and build strategic alliances with leadership to support key business initiatives.
Experience
Work history, roles, and key accomplishments
Handled inbound customer calls and inquiries in a fast-paced environment, resolving issues on first contact. Collaborated with the team to meet and exceed service targets through proactive problem-solving and clear communication.
Education
Degrees, certifications, and relevant coursework
Patkar Varde College
Bachelor of Arts, Arts
2018 - 2021
Earned a BA from Patkar Varde College in Mumbai (2018–2021), strengthening research, analysis, and collaborative work skills.
Availability
Location
Authorized to work in
Job categories
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