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Rumana Khan

@rumanakhan

Customer Service Executive with 2.5+ years delivering mission-critical support, driving first-contact resolution and customer satisfaction.

India
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What I'm looking for

I’m looking for a challenging role in a reputable organization where I can apply my communication and problem-solving to deliver strong customer outcomes, grow through real responsibility, and build strategic alliances with leadership to support key business initiatives.

I’m a dynamic, results-driven executive with over 2.5 years of experience delivering mission-critical outcomes in fast-paced environments. I bring strength in communication and cross-cultural team management, with an entrepreneurial mindset focused on maximizing profitability.

In my role as a Customer Service Executive, I handle inbound calls and manage diverse customer inquiries to resolve problems on the first contact. I’m highly motivated to provide exceptional customer support while consistently achieving resolution and customer satisfaction goals.

I collaborate with my team to meet and exceed service targets, contributing to departmental success. I’m eager to leverage my adaptability, initiative, and problem-solving to grow in a challenging role within a reputable organization and build strategic alliances with leadership to support key business initiatives.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

PC

Patkar Varde College

Bachelor of Arts, Arts

2018 - 2021

Earned a BA from Patkar Varde College in Mumbai (2018–2021), strengthening research, analysis, and collaborative work skills.

Tech stack

Software and tools used professionally

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