Open to opportunities

Md Naved Zafar Alam

@mdnavedzafaralam

Message

I improve service delivery through operational governance, process optimization, and Lean Six Sigma.

India

Message

What I'm looking for

I'm looking for an operations or service delivery role where I can lead governance, process improvement, automation alignment, and high-performing teams across on-site, hybrid, or remote environments.

At Manhattan Tech Ventures, I drove operational excellence across AI-enabled business operations, reducing operational lag by 15% and maintaining 99%+ compliance with delivery timelines through governance and SLA management.

I've led WBR, MBR, QBR, and YBR reviews, presented performance analytics and risk mitigation strategies to senior stakeholders, and standardized SOPs to improve continuity. At Gear Inc., I supervised hybrid teams of 70+ members, improving team performance and quality KPIs by 10% quarter-over-quarter.

Across Cognizant, Globsyn I.T. Services, Gear Inc., and Manhattan Tech Ventures, I've used RCA, CAPA, Lean Six Sigma, quality audits, and data analysis to eliminate recurring errors, strengthen compliance, and improve operational throughput.

Experience

Work history, roles, and key accomplishments

Assistant Manager – Operations

Manhattan Tech Ventures Pvt. Ltd.

Apr 2024 - Mar 2026 (1 year 11 months)

Managed operational excellence initiatives across AI-enabled business operations, driving service delivery improvements through governance, process optimization, and performance monitoring. Spearheaded executive governance reviews and implemented structured process improvements that reduced operational lag by 15%.