Saifur Rahman

I am an operations manager with over 7 years of experience in leading cross-functional teams and optimizing workflows. My journey has been marked by a commitment to driving quality improvements and fostering a culture of continuous learning. At Microsoft, I lead a team of over 40 members on AI/ML projects, focusing on annotation and transcription within the Risk & Trust and Safety organization. My leadership has resulted in a 5% improvement in site-wide quality scores and a 20% increase in team throughput.

Throughout my career, I have consistently achieved exceptional results, such as increasing agent throughput by 40% and reducing planned shrinkage by 37.5%. I believe in the power of mentorship and have implemented programs that enhance skill sets and knowledge sharing among team members. My approach combines strategic planning with hands-on leadership, ensuring that my teams not only meet their goals but also thrive in a supportive environment.