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karthik bingi

@karthikbingi

Message

I lead global operations, quality governance, and AI-driven service delivery improvements.

India

Message

What I'm looking for

I'm seeking an Operations Manager or Service Delivery Manager role in a BPM, GCC, or shared-services organization where I can lead large-scale delivery, strengthen quality governance, improve SLAs and customer outcomes, and deploy automation.

I've led large-scale 24/7 back-office operations for Meta through Randstad Enterprise, managing 70+ associates across cross-functional teams and improving client satisfaction by 35%.

Across Google programs at Cognizant, I exceeded SLA, KPI, quality, and productivity targets while strengthening audits, calibration, escalations, coaching, and data-driven performance reviews. At Dell, I helped define global operating models and workforce plans, removing 35% of manual administrative roadblocks and increasing candidate/customer NPS by 20%.

My foundation in Bank of America back-office operations includes payment processing, transaction validation, financial controls, risk mitigation, dispute resolution, and compliance. I bring Lean Six Sigma-based RCA and CAPA governance, workforce planning, stakeholder management, and Generative AI-driven workflow automation to BPM, GCC, and shared-services environments.

Experience

Work history, roles, and key accomplishments

Operations Manager

Randstad Enterprise India Pvt. Ltd.

Dec 2023 - Mar 2026 (2 years 3 months)

Led large-scale back-office operations for Meta, managing 70+ associates and driving a 35% improvement in CSAT. Directed quality governance, RCA, CAPA, and workforce planning while leading WBRs and MBRs.

Operations Management Back Office Operations Quality Governance Root Cause Analysis CAPA Workforce Management Capacity Planning Client Relationship Management Escalation Management Generative AI Workday ServiceNow

Team Leader, Operations

Cognizant Technology Solutions

May 2018 - Dec 2023 (5 years 7 months)

Directed day-to-day operations for Google delivery programs, consistently exceeding SLA, KPI, quality, and productivity targets. Managed escalations, conducted data-driven reviews, and implemented quality audits and calibration sessions.

Operations Management Escalation Management Quality Audits Calibration Performance Reviews Data Analysis Coaching Process Compliance

Senior Analyst - Operations & Strategy

Dell International Services

Oct 2016 - Jul 2017 (9 months)

Partnered with executive leadership to define global operating models and workforce plans. Drove optimization of workflows by integrating automated tracking, reducing manual roadblocks by 35% and boosting NPS by 20%.

Operations Strategy Workforce Planning Process Optimization Automation Data Analysis Stakeholder Management NPS

Senior Process Executive

Cognizant Technology Solutions

Jun 2013 - Sep 2016 (3 years 3 months)

Supervised end-to-end process execution for Google operations, minimizing cycle times and costs. Analyzed funnel data, deployed RCA interventions, and coached a team of coordinators.

Data Analysis Root Cause Analysis Team Leadership Coaching Operational Discipline

Senior Process Executive

Bank of America

Jun 2010 - Jun 2013 (3 years)

Managed banking back-office operations including payment processing, transaction validation, and dispute resolution. Monitored high-risk transactions and implemented corrective action frameworks to ensure compliance.

Back Office Operations Payment Processing Dispute Resolution Risk Management Compliance Operational Controls