Pranav Madhavan
@pranavmadhavan
I lead AI-enabled operations, workflow automation, and performance reporting.
IndiaWhat I'm looking for
At Genpact India, I lead operations and communications workflows for more than 20 professionals, supporting consistent service delivery, brand guideline adherence, and high-volume project execution.
I use AI-assisted productivity tools, automation concepts, Power BI, and Excel to streamline reporting, improve workflow visibility, and reduce manual turnaround time.
I've progressed through operations, quality, and process development roles at Genpact, managing audits, process flows, SLA alignment, performance trends, and data-driven improvements across multi-tier deliverables.
Earlier, I supported travel and hospitality operations at Carlson Wagonlit Travel, coordinating client service requests and multi-channel customer communications. I bring a practical focus on root-cause analysis, service quality, stakeholder coordination, and scalable operational delivery.
Experience
Work history, roles, and key accomplishments
Lead frontline operations and communications workflows for 20+ professionals, driving service delivery and brand guideline adherence. Leverage AI-assisted tools and automation to streamline reporting and optimize campaign visibility.
Managed structured quality audits, workflow assessments, and operational reporting to ensure high service standards. Collaborated with analytics and product stakeholders to integrate process improvements and data-driven solutions.
Handled day-to-day process execution, workflow structuring, and performance tracking while ensuring strict alignment with defined SLAs. Designed structured reporting mechanisms to elevate visibility into operational efficiency.
Executed high-volume workflows, maintaining absolute accuracy, compliance, and rapid turnaround times under stringent operational deadlines.
Travel / Hospitality Operations
Carlson Wagonlit Travel
Jan 2017 - Jan 2018 (1 year)
Delivered service-oriented client management, coordinating service requests and multi-channel customer communications to secure exceptional satisfaction metrics.
Education
Degrees, certifications, and relevant coursework
NITHM Hyderabad / JNTU
MBA / Postgraduate Qualification, Hospitality & Tourism
MBA / Postgraduate Qualification in Hospitality & Tourism from NITHM Hyderabad / JNTU, completed in 2017.
Welcomgroup Graduate School of Hotel Administration (WGSHA), Manipal University
Hospitality Management, Hospitality Management
Hospitality Management degree from Welcomgroup Graduate School of Hotel Administration (WGSHA), Manipal University, completed in 2015.
Lean Training
Lean Six Sigma Green Belt, Lean Six Sigma
Lean Six Sigma Green Belt certification from Lean Training.
Coursera
AI for Everyone, Artificial Intelligence
AI for Everyone course by Andrew Ng on Coursera.
License to Manage
License to Manage, Management
License to Manage certification.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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