Samrat Sarkar

I am a results-driven operations professional with 4+ years of experience in support operations, process improvement, and team leadership at Amazon. I focus on delivering measurable cost and time savings through data-driven decision making and workflow optimization.

I have designed training programs and mentorship initiatives for 80+ employees, closed knowledge gaps through structured communication, and led quality audits to improve service outcomes. My background in CSE and certifications like Lean Six Sigma Green Belt support my analytical approach.

Key projects include automation of analysis processes to improve speed and accuracy, reducing invalid Andon errors through root-cause analysis, and contributing to cross-functional programs that streamlined workflows and reduced costs. I partner effectively with senior stakeholders to implement scalable solutions.

I bring strong stakeholder engagement, change management, and project management skills, complemented by technical expertise in Advanced Excel, Power BI, CRM and automation tools. I seek roles where I can elevate team performance and drive strategic operational impact.