Open to opportunities

Mayur Shinde

@mayurshinde

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Seasoned Application Support Specialist with 15+ years of experience.

India

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What I'm looking for

I am looking for a challenging role that offers opportunities for growth and development in a collaborative environment.

I am a seasoned Application Support Specialist with over 15 years of experience in L1/L2 application support and production systems troubleshooting. My expertise lies in Oracle, SQL Server, and web-based architecture, complemented by a strong proficiency in web servers like JBoss. I have a proven track record of resolving escalated issues, creating technical documentation, and ensuring optimal system performance through effective triaging and customer interaction.

In my current role as a Senior Platform Support Engineer at Arezzo Sky India, I act as the primary contact for customer escalations, leading deep-level troubleshooting of system issues and providing root cause analysis. My efforts in monitoring project performance using Prometheus and Grafana have improved operational efficiency by 10%. I am passionate about leveraging my skills in AWS services and web server configuration to drive project success and enhance user experience.

Experience

Work history, roles, and key accomplishments

Current

Senior Platform Support Engineer

Current

Arezzo Sky India

Apr 2014 - Present (11 years 1 month)

Acted as the primary contact for customer escalations, managing technical triage for complex production issues. Led deep-level troubleshooting of system issues and documented solutions for knowledge sharing. Improved operational efficiency by 10% using monitoring tools.

Oracle SQL Server JBoss Prometheus Grafana AWS Troubleshooting Technical Documentation Customer Management

Installation Service Specialist

Synygy India Pvt. Ltd

Jul 2010 - Apr 2014 (3 years 9 months)

Delivered L3 application support, configuring and managing enterprise-level web applications. Installed and optimized web server environments to ensure peak performance.

Tomcat Apache Support Management Configuration Performance Optimization Testing Documentation

Systems Admin

Zeon Solutions Pvt. Ltd

Sep 2009 - Jul 2010 (10 months)

Deployed and managed PHP-based applications, ensuring a 90% improvement in performance post-deployment. Conducted database restorations and file uploads for live production environments.

PHP Database Management Performance Production Troubleshooting