Mayur Shinde

I am a seasoned Application Support Specialist with over 15 years of experience in L1/L2 application support and production systems troubleshooting. My expertise lies in Oracle, SQL Server, and web-based architecture, complemented by a strong proficiency in web servers like JBoss. I have a proven track record of resolving escalated issues, creating technical documentation, and ensuring optimal system performance through effective triaging and customer interaction.

In my current role as a Senior Platform Support Engineer at Arezzo Sky India, I act as the primary contact for customer escalations, leading deep-level troubleshooting of system issues and providing root cause analysis. My efforts in monitoring project performance using Prometheus and Grafana have improved operational efficiency by 10%. I am passionate about leveraging my skills in AWS services and web server configuration to drive project success and enhance user experience.