Open to opportunities

Shivam Sahu

@shivamsahu

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Skilled IT Engineer with 3 years of web application experience.

India

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation.

I am a dedicated IT Engineer with approximately three years of experience in managing high-performance web applications. My journey began at Oracle, where I honed my skills in software development life cycle (SDLC) and SQL, successfully delivering impactful projects that served millions of users with minimal downtime. My technical expertise is complemented by my commitment to customer satisfaction, ensuring that clients receive timely and effective support.

Currently, I work as a Technical Specialist at Infosys, where I provide high-quality technical support, troubleshoot complex issues, and collaborate with cross-functional teams to enhance system stability. My proactive approach to root cause analysis and continuous service improvement has led to significant enhancements in customer experience and operational efficiency. I thrive in environments that challenge my problem-solving abilities and allow me to contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Technical Specialist

Current

Infosys

Nov 2023 - Present (1 year 8 months)

Provided high-quality technical support to clients by managing complex system and application issues. Ensured timely resolutions while maintaining customer satisfaction. Collaborated with cross-functional teams to enhance troubleshooting workflows and improve service delivery.

Technical Support Troubleshooting Zendesk Customer Satisfaction Incident Management Documentation Team Collaboration Problem Solving

Systems Analyst

Oracle

Jan 2022 - Jan 2024 (2 years)

Acted as a liaison between business process groups and product owners, supporting digital transformation initiatives. Managed operational checks and provided L2 support while maintaining IT systems and documentation.

Business Analysis Digital Transformation L2 Documentation Team Collaboration Problem Solving

Application Support

Forms ADDA

Oct 2023 - Oct 2023 (0 months)

Served as the main contact for clients, resolving software application issues and managing service desk operations. Ensured high-quality service delivery and participated in continuous improvement initiatives to enhance client support workflows.

Client Services Service Desk Troubleshooting Incident Management Documentation Continuous Improvement

Education

Degrees, certifications, and relevant coursework

Christ University

Bachelor of Technology, Computer Science and Engineering

2018 - 2022

Grade: 8.2

Completed a Bachelor of Technology in Computer Science and Engineering, gaining a solid foundation in software development, algorithms, and data structures. Achieved a GPA of 8.2, demonstrating strong academic performance and technical skills.

Delhi Public School

High School Diploma, Science

2017 - 2018

Grade: 86% (12th), 10 CGPA (10th)

Completed 12th grade with a focus on Science, achieving 86% and demonstrating strong analytical and problem-solving skills. Also completed 10th grade with a CGPA of 10, showcasing consistent academic excellence.