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Hemant M

@hemantm1

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Application Support Consultant across banking and telecom who supported UBS, HSBC, Airbus, and British Telecom.

India

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At Infosys Limited, I analyzed and resolved production issues for banking applications supporting UBS and HSBC in 24x7 environments. I provided L1/L2/L3 support and managed incident, problem, change, and release activities.

I also monitored production and supported MongoDB backup and GCP refresh activities at Infosys. I led day-to-day support coordination for a team of 4–8 engineers and received the UBS Client Delivery Excellence Award.

As an Independent Application Support Consultant, I provided L1/L2/L3 support for enterprise clients and supported implementation, deployment, and UAT activities. I also analyzed application issues, maintained technical documentation, and coordinated with clients and stakeholders.

Earlier, I supported applications for Airbus and British Telecom at IBM India Pvt. Ltd., HCL Technologies Ltd., and Tech Mahindra (C2H @ A3TL). My work included Oracle SQL troubleshooting, Oracle WebLogic and UNIX administration, application development, and production support; at HCL, I led a 14-engineer team during a transition recognized by British Telecom.

Experience

Work history, roles, and key accomplishments

Consultant

Infosys Limited

Oct 2021 - Jan 2024 (2 years 3 months)

Provided L1/L2/L3 support for banking applications in 24x7 environments, managed incident and change management, and led a team of 4-8 engineers. Received the UBS Client Delivery Excellence Award in September 2023.

Application Support Production Support L1 L2 L3 Support Incident Management Problem Management Change Management Release Management Production Monitoring MongoDB GCP Team Leadership Client Coordination

Independent Application Support Consultant

Self Employed

Nov 2015 - Sep 2021 (5 years 10 months)

Provided application and production support for enterprise applications, delivering L1/L2/L3 support and supporting implementation, deployment, and UAT activities.

Application Support Production Support L1 L2 L3 Support Deployment UAT Issue Analysis Technical Documentation Client Coordination

Technical Lead / Application Developer

IBM India Pvt. Ltd.

Feb 2012 - Oct 2015 (3 years 8 months)

Provided L1/L2/L3 production support for enterprise applications, performed Oracle SQL troubleshooting, and supported release and change management activities for Airbus.

Application Support Production Support L1 L2 L3 Support Oracle SQL Issue Analysis Release Management Change Management Compliance AML

Assistant Manager

Flexituff International Ltd.

Aug 2008 - Jan 2012 (3 years 5 months)

Developed and maintained in-house Java applications, worked with Oracle, SQL, PL/SQL, and JDBC, and supported application testing, implementation, and maintenance.

Java Oracle SQL Pl SQL JDBC Application Development Testing Implementation Maintenance

Technical Lead – Application Support

HCL Technologies Ltd.

Dec 2007 - Jul 2008 (7 months)

Provided application and functional support for British Telecom, managed transition, incident, change, release, and configuration management, and led a team of 14 engineers. Received the British Telecom Customer Recognition Award.

Application Support Functional Support L1 L2 L3 Support Transition Management Incident Management Change Management Release Management Configuration Management Team Leadership

Software Consultant

Tech Mahindra

May 2006 - Sep 2007 (1 year 4 months)

Provided application and production support, delivered L1/L2/L3 support, performed Oracle WebLogic and UNIX administration, and supported application deployments and client coordination for British Telecom.

Application Support Production Support L1 L2 L3 Support Oracle Weblogic Unix Administration Deployment Client Coordination