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Chetan Talwekar

@chetantalwekar

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Technical/Application/Production Support professional with 12 years of experience

Singapore

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What I'm looking for

Seeking to utilize my expertise in optimizing support processes and driving operational success in an application support role.

Highly experienced technical professional with a strong background in incident management and production support. Proven track record of optimizing support processes and driving operational success in application support. Skilled in ITIL, Unix/Linux, and AWS cloud technologies.

With over 12 years of experience in the banking and financial sectors, I have developed a strong proficiency in ITIL, Unix/Linux, and AWS cloud technologies. My expertise in implementation, operation, and support of mission-critical solutions has enabled me to successfully execute projects for prestigious clients across the globe.

I am an effective communicator with strong team management, coordination, analysis, and leadership abilities. I am seeking to utilize my expertise in optimizing support processes and driving operational success in an application support role.

Experience

Work history, roles, and key accomplishments

Current

Lead Application Support

Current

Bank of America Merrill Lynch

Jan 2023 - Present (2 years 5 months)

Optimized support processes and enhanced application support efficiency by addressing Suspense Analysis issues. Managed production environments, ensuring high availability and reliability while leveraging AWS services for scalable infrastructure.

AWS Splunk Incident Management Support Management Docker Jenkins SQL ITIL

IT Business Analyst

Credit Agricole CA-CIB

Apr 2022 - Jan 2023 (9 months)

Resolved issues with failed batches and implemented code fixes in production. Collaborated with cross-functional teams to optimize CI/CD infrastructure and improve system performance through automation.

Linux Unix SQL CI CD Automation Scripting Incident Management Code Review Data Analysis

Technology Support Lead

Opus Software Solution

Jan 2016 - Mar 2022 (6 years 2 months)

Led application support and incident management, providing 24/7 on-call support. Monitored and resolved high-severity tickets while adhering to ITIL processes and collaborating with compliance teams.

Incident Management ITIL SQL Support Management IIS Network Management Deployment Configuration Change Management Reporting

Application Support Specialist

ASHLAND INC

Jun 2015 - Dec 2015 (6 months)

Provided application support, troubleshooting issues and ensuring system stability. Collaborated with teams to resolve incidents and maintain application performance.