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Mayerrka User

@mayerrkauser

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Customer Success & Operations Manager at GOJIBERRY, improving onboarding, self-service, and customer experience.

Lithuania

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At GOJIBERRY, I manage customer onboarding, product adoption, and long-term success. I also created Help Center resources and workflow automations to support customer self-service and improve operational efficiency.

At SINTRA.AI, I resolved customer inquiries and troubleshot account, platform, integration, and API issues. I analyzed AI-generated conversations to identify technical and user experience issues.

At BOOKING.COM, I owned customer journey optimization and led satisfaction initiatives that improved my team's CSAT from 82% to 96% within two months. Earlier, I managed client relationships at CALIB3R MARKETING AGENCY and founded the ETNO clothing store, developing its visual identity and marketing creatives.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Operations Manager

Current

Gojiberry

Apr 2026 - Present (6 months)

Managed a portfolio of customers, supporting onboarding, product adoption, billing, and long-term success. Delivered onboarding sessions and product demonstrations, monitored customer activity, and partnered with Product and Engineering teams to improve customer experience.

Customer Success Customer Lifecycle Management Client Onboarding Customer Retention Stakeholder Management Product Adoption Customer Health Monitoring Cross Functional Collaboration CRM Management Process Improvement SaaS Data Analysis Customer Training Strategic Problem Solving

Technical Customer Support Manager

Sintra.ai

May 2025 - Apr 2026 (11 months)

Resolved 100+ customer inquiries per day, providing technical support for account, platform, integration, and API-related issues. Investigated technical issues by analyzing API requests, error messages, and system behavior, and analyzed AI-generated conversations to identify technical and UX issues.

Technical Support Troubleshooting APIs Integration Data Analysis Customer Service Problem Solving

CX & Quality Manager

Booking.com

Oct 2023 - May 2025 (1 year 7 months)

Owned customer journey optimization and led customer satisfaction improvement initiatives, improving team CSAT from 82% to 96% within 2 months. Managed teams of 30+ agents and drove retention and repeat business strategy.

Customer Experience Quality Management CSAT Improvement Team Management Retention Strategy Workflow Optimization

Account Manager & Operations Specialist

Calib3r Marketing Agency

Dec 2023 - Mar 2025 (1 year 3 months)

Managed relationships with international clients and project delivery. Led regular meetings to review projects, align expectations, and worked with internal teams to ensure successful execution and customer satisfaction.

Account Management Project Delivery Customer Relationship Management Reporting Communication Skills Stakeholder Management

Founder & Creative Lead

Ukrainian Clothes Store Etno

May 2022 - Dec 2024 (2 years 7 months)

Founded and developed a fashion brand with full ownership of visual identity and marketing creatives. Created and edited short-form video content for social media marketing campaigns and ensured consistent brand presentation across digital platforms.

Brand Development Visual Identity Marketing Video Editing Social Media Marketing Creative Direction

Graphic Designer

Dnipro Special Enamel

Jun 2022 - Feb 2024 (1 year 8 months)

Created visual materials for digital channels, marketing campaigns, and printed communication. Translated business and marketing briefs into clear visual concepts and design solutions.

Graphic Design visual communication Marketing Campaigns Mockups Creative Direction Collaboration