Aleksandrs Nosovs

Seeking a leadership role in customer success, support, or product management within a B2B SaaS or high-growth technology company. Thrive in fast-paced, data-driven teams that optimize customer experience, retention, and scalable processes. I am passionate about cross-functional collaboration, operational efficiency, and driving strategic growth.

Seasoned leader with 16+ years in the travel and music industries, renowned for building automated, high-impact customer support systems from the ground up—replacing traditional call centers and multi-tier support with self-service platforms, AI-driven ticketing, and data-backed fraud prevention strategies. Demonstrated success in:

● Eliminating Multi-Tier Support: Achieved 95%+ satisfaction while saving companies $1.2M+ annually through fully automated, lean support teams.

● Rapid Response & High Scalability: Sustained <1 hour first response times and efficient resolution for a 3M+global user base.

● Business Growth & Loyalty: Developed loyalty programs and social media strategies, boosting retention by 20%and building vibrant communities.

Combining deep expertise in fraud detection, QA & product stability, and customer experience design, I deliver robust, cost-saving solutions that scale effortlessly and enhance brand loyalty.

● Eliminating Multi-Tier Support: Achieved 95%+ satisfaction while saving companies $1.2M+ annually through fully automated, lean support teams.

● Rapid Response & High Scalability: Sustained <1 hour first response times and efficient resolution for a 3M+global user base.

● Business Growth & Loyalty: Developed loyalty programs and social media strategies, boosting retention by 20%and building vibrant communities.