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Ginikachi Victor Nnodim

@ginikachivictornnodi

Customer Support Specialist in fintech, handling 300+ weekly enquiries and resolving complex payment cases.

At Paytend Europe UAB, I handled more than 300 customer and merchant enquiries weekly across email, chat and phone. I resolved account, card and SEPA payment issues, complaints and fraud-related cases, coordinating follow-up with operations and technical teams.

At TransUnion Baltics UAB, I supported B2B and B2C customers with credit information, account data and service access. I investigated discrepancies, managed complex cases and handled personal and credit data under GDPR and internal data-protection controls.

At UAB Levanas, I managed client enquiries and IT support requests, supported onboarding and account setup, and resolved billing and technical issues. I also maintained CRM records and improved ticket-handling workflows.

Experience

Work history, roles, and key accomplishments

Customer Service Manager

UAB Levanas

Nov 2025 - Jul 2026 (8 months)

Managed client enquiries and IT support requests via email and ticketing systems, prioritizing urgent issues while meeting SLAs. Resolved billing, refund, and technical issues, and maintained accurate CRM records.

CRM SLA Management Ticketing Systems Technical Troubleshooting Billing Refunds Client Onboarding Account Setup Cross functional Coordination

Customer Support Specialist

Paytend Europe UAB

Jul 2024 - Jul 2025 (1 year)

Handled 300+ customer and merchant enquiries weekly via email, chat, and phone while meeting SLAs. Resolved account, card, and SEPA payment issues, supported KYC/AML processes, and coordinated with technical teams.

Customer Service SLA Management KYC AML CDD EDD SEPA Payments Fraud Detection B2B B2C Onboarding Account Management Cross functional Coordination

Customer Care Advocate

TransUnion Baltics UAB

Oct 2022 - Mar 2024 (1 year 5 months)

Provided email and live-chat support to B2B and B2C customers on credit information and account data. Managed complaints, fraud-related enquiries, and complex cases, and supported KYC and GDPR compliance.

Customer Service Complaint Handling Fraud Detection KYC GDPR Data Protection Identity Verification Case Management B2B B2C

Sales Growth Specialist

Digital Marketing Skill Institute

Oct 2019 - Jan 2021 (1 year 3 months)

Supported conversion and retention of students, affiliate partners, and corporate clients. Developed corporate partnerships and sponsorship opportunities to support business growth.

Sales Customer Retention Relationship Building Partnership Development Business Growth