John Gamboa

Owned market data governance for multi-region content localization, coordinating with Sales, Marketing, and Data to ensure data quality, completeness, and on-time GTM delivery. Designed pursuit assignment frameworks in Salesforce, integrated AI/LLM-driven enrichment into operations, and built Looker monitoring to surface coverage gaps and data quality issues.

Architected GTM systems integrations across Zendesk, HubSpot, and Gainsight, including data lake connections and routing logic to optimize account coverage. Owned end-to-end portfolio management and account assignment across onboarding, engagement, and retention, building TAM enrichment and SQL/LLM-based dashboards to enable data-driven pursuit distribution decisions.

Owned enterprise-scale market coverage programs end-to-end, partnering with Sales, Product, and Leadership to translate account datasets into segment strategies and prioritized pursuit roadmaps. Built Looker reporting for TAM coverage and portfolio health, and designed Gainsight segmentation models using SQL-driven health scores and routing rules.

Managed market coverage operations for 100,000+ global accounts by designing portfolio assignment frameworks and data governance processes for scalable pursuit distribution. Served as GeoTarget operations SME, creating geographic routing and segmentation frameworks and a SQL-based TAM scoring model to prioritize accounts and standardize GTM KPIs and Agile planning across RevOps.

Delivered cross-functional technical programs, owning Support queue intake and triage for the Scale segment by defining Zendesk triggers, SLAs, and escalation cadences. Drove product adoption via multi-channel communications using Zendesk, Pendo, Salesforce, and Gainsight, and provided churn and performance insights to senior leadership.

Built scalable engagement and retention programs for 5,000 Premium customers without dedicated account teams, optimizing BAU operations. Led mass customer migrations and upgrades ahead of software end-of-life deadlines and managed GDPR compliance for customer email communications with Legal, Marketing, and Engineering.

Oversaw technical success for a customer portfolio worth $2.5M+ ARR, partnering with CSMs and Account Executives to drive outcomes. Identified support engagement opportunities, facilitated Product feedback, and managed customer migrations, system upgrades, and preparation for high-traffic events.

Solved WordPress service and support issues using bash scripting, advanced sysadmin tooling, and Linux-based servers across multiple cloud providers. Provided hands-on troubleshooting and operational support to resolve customer incidents in a SaaS environment.

Earned a Bachelor of Arts with double majors in Journalism and Geography at San Diego State University, starting in 2009.