Open to opportunities

Mayen Udo

@mayenudo

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Customer service and administrative professional skilled in office operations and support.

Nigeria

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What I'm looking for

I seek a remote or on-site customer support or administrative role where I can use strong communication, organization, and Microsoft/Google Workspace skills to improve client satisfaction and office efficiency.

I am a highly organized customer service and administrative professional with extensive experience in front desk operations, client relations, and office support across corporate, legal, and training environments. I consistently maintain confidentiality while managing correspondence, visitor logs, and data entry tasks.

My background includes roles at NNPC, law firms, communication companies, and training institutes where I improved administrative workflows, handled customer inquiries and complaints, and supported management with scheduling and reporting. I am proficient in Microsoft Office, Google Workspace, and digital communication tools like Teams and Zoom.

I bring strong interpersonal skills, attention to detail, and a service-oriented mindset to remote or on-site support roles, and I am ready to contribute effectively to a dynamic team focused on excellent customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

God's Own Communication Services

Jan 2021 - Dec 2023 (2 years 11 months)

Managed front desk operations and client relations, answered and routed inquiries, and resolved customer complaints while maintaining confidential records and improving visitor handling processes.

Customer Service Reception Data Entry Records Management Microsoft Office Confidentiality

Industrial Trainee (SIWES)

Nigerian National Petroleum Commission

Jan 2020 - Dec 2020 (11 months)

Supported departmental administration by managing correspondence, performing data entry and record keeping, and assisting senior officers with office operations and equipment.

Data Entry Record keeping Correspondence Management Microsoft Office Administrative Support Documentation

Secretary

Salis Ventilated Homes

Jan 2017 - Dec 2018 (1 year 11 months)

Managed front desk operations, prepared letters and reports, maintained physical and electronic filing systems, and coordinated scheduling and meeting logistics for management.

Scheduling Report Preparation Customer Service Data Entry Microsoft Office Office Administration

Customer Service / Sales Rep

P-Bless Communication

Jan 2016 - Dec 2017 (1 year 11 months)

Handled customer inquiries and complaints across channels, processed orders and returns, supported sales by nurturing leads, and maintained accurate customer records to improve retention.

Customer Service Sales Support Order Processing Complaint Resolution Phone Support Social Media Support Microsoft Office

Secretary

N. A. Obinna & Co

Jan 2013 - Dec 2014 (1 year 11 months)

Provided clerical support for a law firm by preparing legal documents, managing client appointments and schedules, filing at court registries, and maintaining confidential case records.

document preparation Scheduling Confidentiality Data Entry Microsoft Office

Computer Instructor

Enduring Legacy Computer Training Institute

Jan 2010 - Dec 2013 (3 years 11 months)

Taught Microsoft Office and basic computer skills, planned and delivered practical lessons, and assessed students while supporting institute administrative and training activities.

Microsoft Office Instruction Assessments Training Delivery Internet Usage Lesson planning Administrative Support