Open to opportunities

WOKRIT ISA'AC LUKA

@wokritisaacluka

Customer-focused administrator and support professional seeking a remote Customer Service Representative role to improve client satisfaction.

Nigeria

Message

What I'm looking for

I’m looking for a remote customer service role where I can handle email/chat inquiries, resolve complaints quickly, maintain accurate records/CRM, and collaborate with teams to deliver excellent customer experiences and support business growth.

I’m a dedicated, customer-focused professional with experience in administration, client support, communication, and records management. In my role as an Administrative Officer, I responded to client and stakeholder inquiries, coordinated communication across departments, and handled confidential information with discretion. I also analyzed operational data and prepared reports to support decision-making.

I bring a strong commitment to accuracy and service quality—maintaining and updating client databases improved data accuracy by 20% over the prior year. Previously, as an Administrative Assistant, I served as the first point of contact for parents, staff, and visitors, managed inquiries, maintained student and staff records, and supported daily operations. I’m now seeking a remote opportunity where I can deliver exceptional customer experiences through efficient email/chat support, complaint resolution, and organized documentation.

Experience

Work history, roles, and key accomplishments

Administrative Officer

Commission for Refugees, Migrants

Jan 2025 - Dec 2025 (11 months)

Responded to client and stakeholder inquiries in a professional and timely manner while maintaining and updating client databases, improving database accuracy by 20%. Coordinated communication across departments and external stakeholders and supported report preparation for decision-making.

client support Database Management Administrative Documentation Data Entry Report Preparation Complaint Resolution Microsoft Excel

Secretary

NOA CDS Group

Feb 2025 - Nov 2025 (9 months)

Organized and maintained records and filing systems, supporting the planning and coordination of community development activities. Prepared progress reports and facilitated communication among team members and stakeholders.

Records Management Report Preparation Administrative Coordination Documentation Meeting Support Data Tracking Team Collaboration

Secretary

Joint Christian Youth Fellowship

Jan 2018 - Oct 2023 (5 years 9 months)

Managed official communications and correspondence while maintaining accurate organizational records and documentation for efficient information access. Coordinated meetings and administrative activities to support smooth information management and retrieval.

Administrative Coordination Correspondence Management Records Management Documentation Meeting Coordination Information Retrieval Filing Team Collaboration

Administrative Assistant

Triumph Gate Model School

Jan 2015 - Jan 2018 (3 years)

Served as the first point of contact for parents, staff, and visitors, managing inquiries and sharing information on school services and procedures. Maintained accurate student and staff records and supported daily operations through administrative documentation and reporting.