Peace Nwigbo
@peacenwigbo
Customer service representative delivering accurate, empathetic support across channels.
NigeriaWhat I'm looking for
I am a customer service professional with hands-on experience supporting customers via phone, email, and chat, focused on resolving inquiries and maintaining accurate records.
In roles at National Open Education Consulting Services and through freelance projects, I handled product inquiries, order follow-ups, basic data entry, CRM documentation, and client record maintenance while supporting customer engagement activities.
I bring strong communication, attention to detail, multitasking ability, and foundational Microsoft Office and CRM skills to create positive customer experiences and reliable administrative support.
Experience
Work history, roles, and key accomplishments
Customer Support Assistant
National Open Education Consulting Services
Jan 2024 - Present (1 year 11 months)
Provide phone, email, and chat support to customers, maintain client records and documentation, and assist with follow-ups to improve customer engagement and issue resolution.
Customer Support / Sales Assistant
Freelance Projects
Jan 2022 - Dec 2024 (2 years 11 months)
Assisted customers with product inquiries and order follow-ups, performed data entry, and updated customer records to support sales and service processes.
Education
Degrees, certifications, and relevant coursework
National Open Education Consulting Services
Certificate / Training, Education / Administrative Support
2024 -
Activities and societies: Customer support, record maintenance, documentation processes, follow-ups
Providing customer support and administrative assistance while pursuing related training or engagement with the organization.
UNUniversity of Nigeria
Bachelor of Education, Biology
2023 -
Studying Biological Education (Bed. Biology) at the University of Nigeria with ongoing coursework since 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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