MDMaxine Dump
@maxinedump
Dedicated customer service representative with a passion for problem-solving.
PhilippinesWhat I'm looking for
I am a dedicated customer service representative with experience in various roles, including telemarketing and customer support. My journey began at Techworld, where I honed my communication skills and learned the importance of understanding customer needs. I thrive in challenging environments and am committed to contributing to organizational success.
Throughout my career, I have worked with reputable companies such as Concentrix and Rising Digital, where I consistently delivered exceptional service and resolved customer inquiries efficiently. I am eager to leverage my skills in a dynamic team and continue growing professionally.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
24/7.ai
Feb 2025 - Present (5 months)
Assisted customers with their needs, ensuring a positive experience through effective communication and support. Resolved complex customer issues, enhancing overall service quality.
Customer Service Representative
Rising Digital 88 Marketing
Jul 2024 - Present (1 year)
Provided customer service support, handling customer complaints and providing information about products and services. Improved customer retention by addressing concerns promptly and professionally.
ALS Implementor
Concentrix ALS
Dec 2023 - Present (1 year 7 months)
Served as an ALS Implementor, assisting customers with various inquiries and resolving issues efficiently. Maintained high customer satisfaction scores through effective problem-solving.
Telemarketer
Techworld 360
Jun 2023 - Present (2 years 1 month)
Engaged in telemarketing activities, promoting products and services to potential customers. Achieved sales targets and contributed to the company's revenue growth.
Education
Degrees, certifications, and relevant coursework
ALS Intervention Program
High School Graduate, General Studies
2022 - 2023
Completed the High School Graduate program through the ALS Intervention Program. This program provided an alternative learning system for out-of-school youth and adults.
Rizal High School
Grade 7 - 8, General Studies
2013 - 2015
Attended Rizal High School for two years, completing grades 7 and 8. Focused on foundational secondary education subjects.
Dr. Sixto Elementary School
Grade 1 - 6, General Studies
2008 - 2013
Completed elementary education from Grade 1 to Grade 6 at Dr. Sixto Elementary School. Gained foundational knowledge in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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