Open to opportunities

Mawutor Ametame

@mawutorametame

Detail-oriented professional specializing in student engagement, customer support, virtual assistance, and content creation.

Ghana

Message

What I'm looking for

I’m looking for a role where I can use my communication strengths, CRM/data accuracy, and mentoring mindset to support people and improve outcomes—whether through customer support, virtual assistance, student success, or content-focused work.

I’m a detail-oriented professional with experience in customer support, virtual assistance, student engagement, and content creation. I’m skilled in managing client interactions, resolving issues efficiently, and supporting organizational operations with accuracy and proactive problem-solving.

In my current role as a Student Engagement Specialist (Mentor), I mentor over 90 students, facilitate mentoring sessions that boost assignment completion by 25%, and document student conversations and progress reports for accountability. I also track progress and deliver personalized feedback to support retention in safe, inclusive environments.

Across contract and part-time work, I’ve handled high-volume reviews—such as reviewing 150+ Degree Progress Audits monthly—and improved outcomes through careful verification, discrepancy identification, and fast escalation resolution. I’ve also strengthened communication and operations by processing over 100 emails weekly, coordinating documentation and meeting logistics, and organizing events and travel to reduce scheduling conflicts.

I bring strong digital workflow skills using CRM systems and data management tools, and I create culturally relevant, SEO-optimized content that increases engagement by 40%. Known for fostering positive relationships and measurable results, I enjoy roles where I can combine communication, data accuracy, and continuous support for people and teams.

Experience

Work history, roles, and key accomplishments

Current

Student Engagement Specialist

Current

Springboard

Sep 2024 - Present (1 year 9 months)

Mentored over 90 students with academic, wellness, and personal development guidance, boosting assignment completion by 25%. Documented student conversations and progress to provide personalized feedback and support retention.

Mentoring Academic Support Student Engagement Case Documentation Communication Retention

Current

Content Writer

Current

KeleweleFusion.com

Jul 2024 - Present (1 year 11 months)

Wrote and edited blog posts to increase engagement by 40%. Researched trending topics for culturally relevant, SEO-optimized content and maintained content calendars to support consistent publishing.

Blog Writing Content Editing SEO Optimization Topic Research Keyword Research

Graduation Agent

Springboard

Feb 2025 - Feb 2026 (1 year)

Reviewed 150+ degree progress audits monthly to ensure students met graduation requirements, achieving 98% approval accuracy. Identified discrepancies, reduced administrative delays by 30%, and resolved escalated issues within 24 hours on average.

Degree Audits Fast Turnaround Support

Personal Assistant to CEO

Deseret School of Design

Aug 2024 - Apr 2025 (8 months)

Managed the CEO’s schedule and communication, reducing scheduling conflicts by 90%. Coordinated meeting documentation and logistics, processed 100+ emails weekly, and handled event and travel arrangements to improve productivity.

Meeting Coordination Event Logistics Travel Coordination Communication Administrative Support

Missionary (Volunteer Service)

The Church of Jesus Christ of Latter-day Saints

May 2018 - Dec 2019 (1 year 7 months)

Taught 500+ people Christian values and personal growth concepts while leading community outreach and clean-up projects. Trained new missionaries in communication and leadership through daily engagement.

Community Outreach Leadership Development Communication Interpersonal Skills Volunteer coordination Public Speaking