Kate Adu
@kateadu
I support customer engagement and efficient operations through administrative coordination, documentation, and client service.
GhanaWhat I'm looking for
I'm currently resolving customer concerns at Concentrix Ghana, using Salesforce CRM to manage records, track interactions, and document case resolutions while supporting customer satisfaction targets.
I've supported directors at Ghana's Ministry of Communication, Digital Technology and Innovations and in Finance & Administration, managing correspondence, filing, reports, presentations, and confidential records. My experience also includes digital image editing, product content creation, client coordination, and human rights outreach.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Handles and resolves customer concerns while maintaining service quality standards. Utilizes Salesforce CRM to manage customer records, track interactions, and document case resolutions.
Administrative Assistant to the Director
Ministry of Communication, Digital Technology and Innovation
Nov 2024 - Nov 2025 (1 year)
Assisted in managing correspondence, filing systems, and digital documentation. Contributed to drafting reports, organizing records, and preparing presentations for internal use.
Digital Image Editor
Freelance Digital Work
Nov 2024 - Jan 2025 (2 months)
Organized and edited food images for digital menus using Airtable and Google Sheets. Met creative expectations through collaborative review with clients and conducted quality control checks.
Product Content Specialist
Freelance Digital Work
Sep 2024 - Oct 2024 (1 month)
Created and edited product descriptions and SKU titles for digital catalogs. Ensured clarity, consistency, and SEO-friendly formatting in all listings.
Administrative Assistant to the Director
National Service
Nov 2023 - Oct 2024 (11 months)
Supported administrative tasks using Microsoft Office and digital tools. Managed correspondence via email and electronic filing platforms, ensuring organized communication and workflows.
Client Officer
Ministry of Fisheries and Aquaculture
Jul 2021 - Feb 2022 (7 months)
Assisted clients with timely and reliable aquaculture data submissions. Maintained accurate records of client interactions and coordinated between clients and departments.
Education
Degrees, certifications, and relevant coursework
Ghana-India Kofi Annan Centre of Excellence in ICT
Associate, Cybersecurity
Completed Associate Cybersecurity Operations training.
SheCodes
Introduction to Coding, Coding
Completed Introduction to Coding (Basics) course.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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