Open to opportunities

Mawaz Mughal

@mawazmughal

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Hardworking sales associate with strong customer service skills.

United Kingdom

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a proactive and hardworking individual who thrives in fast-paced environments. My experience as a Delivery Sales Associate at Ocado has honed my ability to deliver excellent customer service while managing multiple tasks efficiently. I take pride in my strong time management skills and attention to detail, which have helped me exceed customer expectations consistently.

During my academic journey at Queen Mary, University of London, I collaborated with peers to analyze economic data and present findings effectively. This experience not only enhanced my analytical skills but also my ability to communicate complex information clearly. I have also gained valuable experience in retail environments, working with brands like New Look and Zara, where I developed strong interpersonal skills and a knack for creating positive customer experiences.

Experience

Work history, roles, and key accomplishments

Delivery Sales Associate

Ocado

May 2024 - Aug 2024 (3 months)

Acted as a frontline brand representative, consistently delivering a positive customer experience and resolving delivery queries to exceed expectations. Maintained real-time communication with dispatch and support teams to ensure smooth delivery flow and minimal delays.

Customer Service Communication Problem Solving Time Management Logistics Brand Representation Dispatch Coordination Delivery Management

Sales Assistant

New Look

Oct 2023 - Jan 2024 (3 months)

Demonstrated elite cashier skills during rush hours to maximise efficiency and consistently met POS targets every month, converting customers into actual sales. Provided excellent customer service and was promoted to Customer Footwear Specialist after two weeks.

Cashiering Sales Customer Service stock replenishment Team Collaboration Merchandising Retail Operations

Sales Assistant

Zara

Aug 2023 - Sep 2023 (1 month)

Gained extensive experience working in a fast-paced, high-footfall retail environment, delivering excellent customer service on Oxford Street. Aided customers with styling advice, product knowledge, and inquiries, ensuring a positive shopping experience.

Customer Service Retail Sales Product Knowledge Stock Management Merchandising Fast Paced Environment Communication

Steward

Wembley Stadium

Jan 2022 - May 2023 (1 year 4 months)

Executed front-line support during major live events, guaranteeing the safety, comfort, and positive experience of tens of thousands of attendees. Developed strong interpersonal skills by engaging with a diverse range of people, often de-escalating tense situations.

event support Customer Experience Interpersonal Skills Conflict Resolution Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Chobham Academy

A Levels, Mathematics, Economics, Psychology

Grade: A

Completed A Levels in Mathematics (A), Economics (A), and Psychology (A). Achieved 10 GCSEs, including Mathematics (7) and English (8).

Queen Mary, University of London

BSc Economics, Economics

Activities and societies: Worked in a team of 4 to create a report on economic effects of clinical lung illnesses (95%); Analysed UK Emission and poverty data in excel, creating tables and graphs to emphasise report findings; Presented the findings to an audience of 30 students and academics and received excellent feedback (70%)

Studied Economics at Queen Mary, University of London, with modules including Economics in Action, Macroeconomics, Mathematical Methods in Economics & Business, and Microeconomics. Collaborated on a report about the economic effects of clinical lung illnesses, achieving 95%. Analysed UK Emission and poverty data in Excel, creating tables and graphs to support report findings. Presented findings to