Maureen Webber

Manage a portfolio of approximately 100 customer accounts across the Midwest and West Coast, supporting parts used in robotic manufacturing systems. Enter, track, and monitor customer orders using SAP and AS400 to ensure on-time delivery and inventory accuracy.

Prepare, post, and reconcile delivery tickets, load sheets, and invoices, investigating overages, shortages, and product dumps. Perform daily, weekly, and monthly route variance analysis affecting product shrink and invoicing accuracy.

Managed member inquiries related to shipment schedules, credit issues, order status, product specifications, and promotions. Processed orders efficiently and accurately while serving as a subject matter expert on products and services.

Provided remote hardware and network troubleshooting for a nationwide store network and supported a large-scale transformation project spanning 6,400 locations. Diagnosed and resolved connectivity, backup WAN, wireless data, equipment, and MARCH security-system issues for stores and franchisees.

Provided remote hardware and network troubleshooting for stores and pharmacies, resolving store-system and third-party billing issues using Peregrine, PeopleSoft, and HP Service Center. Diagnosed technical issues, coordinated repairs and maintenance with third-party vendors, and maintained service continuity.

Built and managed a customer base of 400 accounts for a point-of-purchase display distributor. Served existing customers while qualifying prospects and generating new business leads.

Managed 450 customer accounts using Sales Logic and Microsoft tools. Developed new business, reactivated former customers, and expanded existing account relationships.

Provide dependable, compassionate personal care and daily living support while maintaining client dignity, privacy, and safety. Manage schedules, appointments, household tasks, and changing priorities with discretion, organization, and attention to detail.